Germaine Tam

As a business intern, I completed the "Employment Law and Guides 2023" program by SNEF, deepening my understanding of current legal frameworks. I gained hands-on experience in strategic content creation for blogs and newsletters and served as the meeting notes writer, ensuring accurate documentation of discussions. Additionally, I acquired basic graphic design skills using Canva and contributed to the company's Instagram content. Explored client outreach through cold-emailing and social media, with a focus on continuous learning and adaptability throughout the internship.

Management Trainee with hands-on experience in logistics software, specifically Warehouse Management Systems (iWMS). Acquired knowledge of inbound and outbound processes, contributing to a comprehensive understanding of supply chain operations. Responsible for calculations related to the costing of warehouse spaces, racks, and pallets, tailored to specific requirements. Demonstrated a commitment to learning and understanding key aspects of logistics operations during the tenure.

Provided crucial support for project works, specializing in Management Information System (MIS) for comprehensive management reports. Managed diverse aspects of data, including migration, preparation, analysis, cleansing, and validation. Conducted User Acceptance Testing (UAT) queries and performed detailed data analysis/testing to ensure alignment with business requirements. Additionally, contributed to Ad-hoc duties, utilizing Jira software, Zendesk, and Jenkins (for UAT), and drafting shutdown emails for instances.

I managed various responsibilities, including operating the cash register and point-of-sale systems for efficient payment processing. Welcomed customers with a service-oriented approach, addressing inquiries and providing assistance as needed. Handled coupon and stamp redemption, processed returns and exchanges, and efficiently scanned items for bagging. Contributed to the reconciliation of sales receipts and promptly reported any issues related to product defects or equipment malfunctions. Demonstrated adaptability and attention to detail in the overall customer experience and operational efficiency.

As a freelance and part-time piano teacher, I conducted piano and music classes twice a week, tailoring each session to meet the individual preferences, needs, and goals of my students. I placed a strong emphasis on effective communication, regularly engaging with students' parents to provide updates on their child's musical progress and ensuring alignment with learning objectives. With a patient and responsible approach, I aimed to create a positive and supportive learning environment for each student.

My responsibilities focused on addressing inquiries related to instruments, strings, books, and lessons. I played a crucial role in furnishing customers with detailed information about differences in product quality, providing guidance on the most suitable brand products, particularly when customers were undecided.

Furthermore, I assumed responsibility for diverse administrative tasks. This included handling monthly payments for students' fees, overseeing stock replenishment, and conducting regular stock counts. An integral part of my duties involved maintaining a tidy and well-organized environment, ensuring that all areas were consistently well-stocked.