Enrolled in Higher Nitec in Human Resource & Administration, gaining extensive knowledge and practical skills in HR management, including recruitment, employee relations, training, and HR policies. With a background in Nitec Business Service, I have a solid foundation in administrative support and office operations. Throughout my academic and professional journey, I've actively contributed to daily office operations and efficiently handled delegated administrative tasks. Skilled in Microsoft Excel for streamlining processes, analyzing data, and enhancing operational efficiency.
-Review speech analytics insights through working with Contact Centre operational team and listening to call recordings to validate the findings.
-Provide first-level analysis of cases received at Contact Centre for selected topics and provide findings to MOM
-Track statistics related to service improvements implemented and support the reporting of the results.
-Data analysis
-Perform any other duties/ undertake ad-hoc projects as required.
-Assisted in daily operations such as packing items into boxes and labeling stickers on parcels/boxes.
-Check on the quality and quantity of items for
receiving and releasing.
-Putting items into their respective location identified in the WMS system.
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Canvas
Office Administration
Communication skills
Leadership
Time management
Adaptability
Basic data analysis
Emotional intelligence
Actively contributed to a competitive badminton team during secondary school, enhancing team performance. Managed logistics inventory for the badminton club, ensuring equipment and supplies were well-maintained and readily available for practice and competitions. In 2018-2019, participated in the National Deaf Games, achieving notable success by securing second place in both the mixed doubles and women's doubles categories.