Gerlyn Gilbero
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
Aster DM Healthcare
02.2022 - 02.2024
- Help and assist the patients for all inquiries
- Attend to patient's incoming calls,SMS and whatsapp messages to assess patients need and provide solutions and enhanced services request.
- Assisting in booking appointments for Doctors and for procedures (Blood test, Xray/Scanning)
- Billing and registration of patients
- Checking their insurance eligibility
- Attending customer complaints
- Handled outpatient billing errors, researching issues in the system and working to resolve problems and inconsistencies.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
WAITRESS
BELLAGIO CASINO
12.2018 - 11.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Cashier
DESMARK CORPORATION (HONDA MOTORS)
06.2015 - 06.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Service Crew Member
McDonald's
07.2013 - 03.2015
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Bachelor of Science - MARKETING MANAGEMENT
ASSUMPTION COLLEGE OF DAVAO
DAVAO CITY04.2015
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Online chat and email
- Public Speaking
- Relationship Building
Languages
English
Upper intermediate (B2)
TAGALOG
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
Aster DM Healthcare
02.2022 - 02.2024
WAITRESS
BELLAGIO CASINO
12.2018 - 11.2021
Customer Service Cashier
DESMARK CORPORATION (HONDA MOTORS)
06.2015 - 06.2017
Service Crew Member
McDonald's
07.2013 - 03.2015
Bachelor of Science - MARKETING MANAGEMENT
ASSUMPTION COLLEGE OF DAVAO
Similar Profiles
RAJASEKAR B SRAJASEKAR B S
ASSISTANT MANAGER – BIOMEDICAL DEPARTMENT at ASTER CLINICAL LAB LLP (ASTER DM HEALTHCARE)ASSISTANT MANAGER – BIOMEDICAL DEPARTMENT at ASTER CLINICAL LAB LLP (ASTER DM HEALTHCARE)
Shiju K NShiju K N
PROCUREMENT EXECUTIVE at Aster DM Healthcare Limited (Aster Medcity Hospital)PROCUREMENT EXECUTIVE at Aster DM Healthcare Limited (Aster Medcity Hospital)
Aprajita VishainAprajita Vishain
Deputy Manager- Product Management at Aster DM HealthcareDeputy Manager- Product Management at Aster DM Healthcare