Geraldine Nua
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Diamond Guarantee
12.2015 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Sales Assistant
OG
07.2014 - 11.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Education
N Level -
Bendemeer Primary
1 St Wilfred Rd, Singapore 32791901.2009
Certification
N level
Languages
English
Elementary (A2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Receptionist
Diamond Guarantee
12.2015 - 05.2016
Sales Assistant
OG
07.2014 - 11.2015
N Level -
Bendemeer Primary