Gerald Tan
Associate Support Engineer
Summary
Driven Associate Support Engineer from Netpoleon Solution Pte Ltd, adept in Technical Support and fostering Teamwork and Collaboration. Excelled in managing complex issue escalations, significantly enhancing customer satisfaction and system stability through strategic solutions and root cause analysis. Proven track record in boosting operational efficiency and security management.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Associate Support Engineer
Netpoleon Solution Pte Ltd
01.2022 - Current
- Managed escalation process for complex issues requiring specialized expertise or additional resources.
- Increased customer satisfaction by providing prompt and effective support for software and hardware issues.
- Performed root cause analysis for recurring issues, recommending strategic solutions to prevent future occurrences and enhance overall system stability.
Education
Work-Study Diploma - Cyber Security
Institute of Technical Education
Singapore 04.2022 - 10.2024
Skills
Technical Support
Teamwork and Collaboration
Troubleshooting skills
Problem-Solving
Timeline
Work-Study Diploma - Cyber Security
Institute of Technical Education
04.2022 - 10.2024
Associate Support Engineer
Netpoleon Solution Pte Ltd
01.2022 - Current
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