Georgina MEYNE ANN
Summary
Self-motivated and creative Business Owner & HR Professional with exceptional background spent in various industries. Proven leader with engaging demeanor and success working in most demanding environments. Experienced in leading and supervising, training and mentoring successful teams.
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
29
29
years of professional experience
Work History
Founding Owner
MISS G BEAUTY
05.2019 - Current
- Founded and managed all aspects of business operations, including customer service, accounting, finances, inventory management, sales, marketing, staffing and training
- Developed the overall vision for the Salon, established benchmarks, and implemented policies and programs to achieve the organizations goal
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Maintained a loyal customer base of 280 guests, providing outstanding customer service and growing the business.
- Supervised daily shop operations, retail sales, inventory controls, service standards, pricing products for retail sale, in-store promotional events, and ensured the store fulfilled all legal health and safety guidelines
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Ensure high levels of customer satisfaction, client retention and new client recruitment through excellent sales and service.
- Interacted well with customers to build connections and nurture relationships.
- Raised property accuracy and accountability by creating new automated tracking method.
- Prepare and control the store's budget aiming for minimum expenditure and maximum efficiency.
- Applied innovative approaches and techniques to keep up to date with current trends.
- Was recommended by Beauty Insider as the Top 3 Neighborhood Salon in Singapore in 2019.
- Received a Google rating of 4.9 stars for Miss G Beauty Salon based on 90 reviews.
- Conceptualized and built the Salon website from scratch, https://www.missgbeautysalon.com powered by Wix.
HR Manager
VROBAL ENERGY & RESOURCES PTE LTD
01.2017 - 01.2019
- Planned, organized and controlled all activities of the department. Participated in developing department goals, objectives and systems.
- Implemented and updated the compensation program; rewrote job descriptions as necessary; monitored the performance evaluation program and revised as necessary.
- Developed, recommended and implemented personnel policies and procedures; performed benefits administration to include claims resolution, change reporting, approving invoices for payment and annual re-evaluation of policies for cost-effectiveness.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Evaluated and recommended new approaches, policies and procedures to effect continual improvements.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Kept abreast of local and global HR trends and developments to provide further benchmarking insights on data analysis outcomes.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Researched and applied prevailing labour policies, employment laws and regulations, including but not limited to triparty, employment laws for foreign nationals, Fair Consideration Framework.
- Communicated with employees on areas such as benefits and claims eligibility and administration, payroll deductions, retirement, re-employment and termination guidelines.
- Provided coaching and advice to junior team members.
- Analyzed market trends and customer feedback to identify areas of improvement
- Negotiated contracts with suppliers to reduce costs and increase profits
- Investigate employee issues and conflicts and brings them to resolution
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintain company organization charts and employee directory
- Partner with management to ensure strategic HR goals are aligned with business initiatives
- Supervised and mentored direct reports and developed talented HR teams.
- Maintain HR systems and processes
- Conduct performance and salary reviews
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Liaised between multiple business divisions to improve communications.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Technical Support Specialist
KB ASSOCIATES PTE LTD
01.2013 - 01.2015
- Research tender proposals for Vendors & Clients, prepare and submit tender documentation for Clients and issue tenders for projects ensure that the tender is technically accurate, complete and commercially competitive while not compromising the company in any way
- Observe, recommend and implement process changes to the administration cycle
- Involved in full recruiting life cycle & end-to-end recruitment while understanding client requirements and deciding on the recruitment strategy
- Recruiting people at all levels i.e
- Form experience range of 2-30 years for all permanent, subcontracting and direct positions
- Sourcing, coordinating & mobilising personnel on jobs in the region
- Liaise with operations planning to mobilise personnel as required and ensure a structured flow of Project documentation is maintained within the office administration system
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Recorded and maintained relevant notes for each client and work order.
- Responsible for project related administration i.e., signing of Purchase Orders, Timesheets and Invoices etc
- Ensuring Project related requirements are managed in accordance with the company management system
- Ensuring that the operating objectives and standards of performance are not only understood but “owned” by the management and employees
- Reporting accountability for company operations and informing the Director of Operations of any identified concerns
- Maintain and develop organisational culture, values and reputation in its markets with clients, staff, customers, suppliers, partners and regulatory/official bodies
- Providing, summarizing & updating operational status of current week & forecasting upcoming work.
Operations Manager
Shastra Consultancy Pte Ltd
11.2012 - 04.2013
Senior Business Support Specialist
Lloyds Register Asia
07.2005 - 09.2012
National Kidney Foundation
01.1998 - 01.2000
Front Office Manager
India Cements Capital & Finance
01.1998 - 01.2000
Customer Service Supervisor
Elbee Services Ltd
01.1997 - 01.1998
Manager
Bodyline Trading Company
01.1996 - 01.1997
Executive Secretary to the Vice President
Citibank NA
01.1995 - 01.1996
Education
Postgraduate Diploma - Strategic Human Capital Management
SINGAPORE HUMAN RESOURCE
2019
Advance Diploma - Cosmetology
VLCC INSTITUTE OF BEAUTY & NUTRITION
2016
Specialist Diploma - Shipping Operations & Management
SINGAPORE
2013
BA - Corporate Secretary, Finance
UNIVERSITY OF MADRAS
2000
Skills
- Teamwork and Collaboration
- Research
- Relationship Building
- Google Drive
- Time Management
- Cultural Awareness
- Project Planning
- Verbal Communication
- Active Listening
- Self-Directed
- Quality Assurance
- Analytical and Critical Thinking
- Data Management
- Computer Skills
- Fluent in English
- Basic Math
- MS Office
- Benefits Administration
- Company Policies
- Payroll
- HR Processes
- Employment Law Compliance
- New Employee Orientation
- Health Benefits
- HR Legal Compliance
- Performance Management
- Employee Retention
- Employee Evaluations
- Compensation Management
- Salary Administration
- Legal Compliance
- Employee Handbook Development
- Dispute Mediation
- Policy Enforcement
- Corrective Action Planning
- Performance Assessment
- Organizational Development
- Employee Relations
- Recruitment
- Labor Relations
- Risk Management
- Recordkeeping
- Employee Onboarding
- Payroll Administration
- Leadership Development
- Succession Planning
- Benefits and Compensation
- Personnel Recruitment
- Microsoft Office Proficiency
- Recruitment and Hiring
- Human Resources Operations
- Workforce Improvements
- Regulatory Compliance
- Labor Negotiations
- Compensation and Benefits
- System Development
- Records Management
- Talent Management
- Company Organization
- Online Position Posting
- Payroll Coordination
- Recruitment Strategies
- Training and Mentoring
- Training Development
- Equal Opportunities Facilitation
- Contract Negotiation
- Benefits and Compensation Management
- Compliance
- Performance Optimization
- Technical Troubleshooting
- Customer Experience Management
- Issue Research
- Maintenance Planning
- Business Planning
- Program Administration
- Performance Monitoring
- Document Control
- Customer Retention
- Customer Service
- Business Development
- Marketing
- Process Improvement
- Employee Relations and Conflict Resolution
- Employee Motivation
- Process Improvements
- Case Management
- Contract Development
- Strategic Planning
- Business Intelligence
- Negotiation
- Process Improvement Strategies
- Client Relationships
- Business Process Re-Engineering
- Procedure Development
- Staff Training
- Purchasing and Procurement
- Client Relations
- Performance Evaluations
- Continuous Improvements
- Project Planning and Development
- Remote Office Availability
- Flexible and Adaptable
- Public Speaking
- Organizational Skills
- Calm Under Pressure
- Analytical Thinking
- Multitasking Abilities
- Organization
- Friendly, Positive Attitude
- Team Management
- Conflict Resolution
- Problem-Solving
Hobbies
Sports: Tennis, Badminton, Pool & Bowling
Art: Drawing & Fish Keeping
Others: Photography, Traveling & Cooking
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Elementary (A2)
Timeline
Founding Owner
MISS G BEAUTY
05.2019 - Current
HR Manager
VROBAL ENERGY & RESOURCES PTE LTD
01.2017 - 01.2019
Technical Support Specialist
KB ASSOCIATES PTE LTD
01.2013 - 01.2015
Operations Manager
Shastra Consultancy Pte Ltd
11.2012 - 04.2013
Senior Business Support Specialist
Lloyds Register Asia
07.2005 - 09.2012
National Kidney Foundation
01.1998 - 01.2000
Front Office Manager
India Cements Capital & Finance
01.1998 - 01.2000
Customer Service Supervisor
Elbee Services Ltd
01.1997 - 01.1998
Manager
Bodyline Trading Company
01.1996 - 01.1997
Executive Secretary to the Vice President
Citibank NA
01.1995 - 01.1996
Postgraduate Diploma - Strategic Human Capital Management
SINGAPORE HUMAN RESOURCE
Advance Diploma - Cosmetology
VLCC INSTITUTE OF BEAUTY & NUTRITION
Specialist Diploma - Shipping Operations & Management
SINGAPORE
BA - Corporate Secretary, Finance
UNIVERSITY OF MADRAS
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