Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Georgia Moore

Singapore

Summary

Dedicated individual with 7+ years’ experience in administrative and investigative roles. Skilled in managing complex caseloads, investigations, stakeholder liaison, and office administration with strong skills in project leadership. Recognised for great attention to detail, reliability and the ability to deliver high-quality outcomes under minimal supervision.

Overview

8
8
years of professional experience

Work History

Tenancy Sustainment Advisor

Golding Homes Limited
10.2024 - 06.2025
  • I was the lead of a key startup project, identifying, investigating and resolving high risk individuals. Within this role, I consistently worked with external stakeholders, sharing data to identify customers that could be a financial risk to the business in the future.
  • Worked with internal stakeholders to develop a dashboard to capture and report on outputs.
  • When new referrals were identified I would split these up depending on the categories they fell in, and I would delegate to a colleague who worked on a portion of this project with me and ensure they adhered to protocols I developed.
  • Managed an initial caseload of 250 clients, plus new cases each month that were recommended, identifying their individual needs and concerns. I would produce an action plan and support the client on executing this with the view to rectifying their financial and social issues.
  • Coordinated and mediated meetings with our customers and other agencies to assist with the predefined risks.
  • Organised events within the community, coordinating local support agencies to be present, to raise awareness of the project and to boost engagement from clients.
  • I contributed to the implementation of a 2 weekly meeting where homeless prevention teams would be present to work collaboratively on certain cases, strengthening our working relationship.
  • Presented data and results from the project to management on a quarterly basis.
  • During this role my Excel skills were strengthened as I utilised spreadsheets to record data.

Income Advisor

Golding Homes Limited
10.2022 - 10.2024
  • Managed a caseload of 1,054 clients, all with different needs/risks and at different stages of the process.
  • Providing financial advice and support to get clients debt cleared leading to prevention of eviction and alleviating business risk.
  • Once a case reached a certain point without rectification, court action would be the next stage. I would prepare a briefing pack including all communication and action taken and manage schedules to arrange a senior meeting for the briefing pack to be reviewed.
  • Following management approval to take court action I would prepare the legal paperwork, present the case in court and attend evictions where necessary.
  • This role involved acting collaboratively with internal stakeholders as investigations would require multiple inputs and joint expertise from various business units whilst ensuring I was able to collect and formulate action plans from the information received. I also worked with external stakeholders, such as UK courts, local councils, bailiffs, support agencies and employment agencies – referring clients to these where necessary.
  • Good diary management was key as communicating, meeting and travelling to different clients and properties was a regular occurrence. Whilst ensuring all other active cases remained up to date.
  • I consistently meet performance targets.
  • This role has given me experience dealing with sensitive situations and personal information.
  • I have contributed to reviews and changes of policies and procedures and have implemented any changes to improve the efficiency of working to benefit staff and customers, along with other personal goals set by management.

Neighbourhood Advisor

Golding Homes Limited
06.2019 - 10.2022
  • Within this role I managed a case load of 500 customers, providing them with the same financial support as the role above, but in addition support for all tenancy related issues.
  • Responding to and investigating reports of anti-social behaviour in a timely manner, using a case management system to record all contact and actions.
  • I prepared legal paperwork using information from the investigations carried out and presented these cases in court and attended evictions where necessary.
  • Regularly attended multi-agency meetings, such as domestic abuse panels, and child-in-need meetings, ensuring sensitive information remained confidential.
  • I consistently met performance targets.

Allocations Assistant

Golding Homes Limited
11.2017 - 05.2019
  • I delivered a customer focused housing allocations service to existing and future residents in compliance with the law and regulatory requirements of a registered provider ensuring continuous improvement in service provision.
  • I worked to ensure performance levels and targets in the key areas of void turnaround and allocations were achieved.
  • I delivered services in accordance with corporate priorities and published standards and sought continuous improvement in quality and value for money.

Education

A Level's - Psychology, Mathematics, Biology

Maidstone Grammar School For Girls
England

BSc Hons - Psychology

University of Hertfordshire
05.2017

Skills

  • Effective communicator
  • Collaborative teamwork
  • Solution Focused
  • Analytical
  • Investigative
  • Mathematical proficiency
  • Excellent Organisation Skills
  • Reliable and Accountable
  • Information and Computer Competent
  • Integrity in communication
  • Active listening
  • Self-sufficient

Timeline

Tenancy Sustainment Advisor

Golding Homes Limited
10.2024 - 06.2025

Income Advisor

Golding Homes Limited
10.2022 - 10.2024

Neighbourhood Advisor

Golding Homes Limited
06.2019 - 10.2022

Allocations Assistant

Golding Homes Limited
11.2017 - 05.2019

BSc Hons - Psychology

University of Hertfordshire

A Level's - Psychology, Mathematics, Biology

Maidstone Grammar School For Girls

References

References are available on request

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Georgia Moore