George Wong Yap Huan
Singapore
Summary
Organized, efficient, and hard-working individual with a strong willingness to discover and embrace new ideas. Demonstrated ability to execute tasks and meet deadlines. Committed to continuously improving skills and knowledge for organizational success. Thrives in collaborative environments and strives for excellence in all endeavors.
Overview
22
22
years of professional experience
Work History
Senior Patient Service Associate
Singapore National Eye Centre
06.2022 - 12.2024
- Attend to calls, faxes, emails and other forms of electronic communications from patients, patients' family members, members of public, other government agencies, other public and private health institutions, with regards to general enquiries and appointment-related matters
- Am assisting with the rescheduling and cancellation of appointments and review the patients' appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres
- My duties also include handling and resolving complaints and feedback and assisting with collecting and collating calls information and/ or statistics, where required
Mailroom / Print Room Supervisor
Fujifilm Business Innovation Singapore Pte Ltd
03.2007 - 05.2022
- Job Description in Mailroom: Supervise a team of 6 Mailroom staff in two buildings (4 in Changi and 2 in Serangoon) who typically open, distribute, sort and route incoming mail and prepare outgoing items for mailing
- Provide on job training for new employees to help them do their jobs in an efficient manner
- Preparing monthly report on a monthly basis using both Microsoft Excel and PowerPoints including charts and formula based on total mails, couriers, manpower and printing that we receive on a daily or a weekly basis
- Preparing payment vouchers to be send over to Accounts Payable for submission of payment of printers, overtime claims and other vendor's payment
- Arranging a meeting presentation with management of Credit Suisse and Fuji Film to inform on our costs, volume of mails, couriers, manpower and printing usage on a monthly basis
- Other Description: Arranging of incoming and outgoing of local and overseas couriers through our shipping company (DHL), liaising via emails to vendor on behalf of bank's staff for sending their mails in Singapore or Overseas, distributing of internal and normal mails to their pigeonholes of the department
- Coordinating with staff on the room's arrangement for their event or meetings
- Job Description in Print Room: Supervise a team of 6 staff in Changi, who basically receive client's statements from bank's staff via email and print out/enveloping and dispatch through Singapore Posts, Month End statements as well as Mass mailing
- Retrieving of client statements as request by Bank staff via email, assisting in mail merge and liaising on their request of opening of New Account, Statement retrieval.
- Preparing monthly report on a monthly basis using Power Points, and submission of payment invoices for staff's overtime claims.
Retail Assistant
Sports Connection Pte Ltd
01.2006 - 02.2007
- Support the day-to-day business operations of the retail store
- Perform cashiering function / Cashiering counter closing
- Be approachable and be a good listener in discovering customers’ needs
- Recommend a product and solution in meeting customers’ needs & objectives
- Generate interest through the sharing of product knowledge
Lance Corporal
National Service
01.2003 - 01.2005
- National Service as a Storeman at Ayer Rajah Camp
Education
GCE 'N' Level -
East View Secondary School
Skills
- Microsoft Office Specialist
- Microsoft Excel
- Workplace Numeracy
- Workplace Literacy
- WSQ Provide go the Extra Mile Service
- WSQ Project a Positive & Professional Image
Languages
English
Mandarin (both spoken and written)
Personal Information
Cycling, Brisk Walking
Cycling is a way for people to get outside and get moving after a day of being indoors at work or at school. As a hobby, it promotes good health and physical fitness, whereas Brisk Walking is a low-impact exercise that allows a person to clear his or her mind while benefitting from a good form of exercise.
Timeline
Senior Patient Service Associate
Singapore National Eye Centre
06.2022 - 12.2024
Mailroom / Print Room Supervisor
Fujifilm Business Innovation Singapore Pte Ltd
03.2007 - 05.2022
Retail Assistant
Sports Connection Pte Ltd
01.2006 - 02.2007
Lance Corporal
National Service
01.2003 - 01.2005
GCE 'N' Level -
East View Secondary School
Similar Profiles
IRLIYANA FAIZALIRLIYANA FAIZAL
Patient Service Associate at Singapore National Eye CentrePatient Service Associate at Singapore National Eye Centre
N ReenaN Reena
Senior Optometrist at Singapore National Eye CentreSenior Optometrist at Singapore National Eye Centre
Nurul Firzana Binte NoorazmanNurul Firzana Binte Noorazman
Senior Patient Service Representative at Singapore General HospitalSenior Patient Service Representative at Singapore General Hospital