George Khoo
Senior Account Manager
Summary
Proven leader in account management with a track record of driving revenue growth and expanding market presence for Singapore Telecommunications Limited. Expert in strategic planning and client relationship building, adept at fostering professional growth among team members. Excels in leveraging digital marketing and negotiation skills to surpass sales targets and strengthen customer relations. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Senior Account Manager
Singapore Telecommunications Limited
Singapore
04.2022 - Current
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Streamlined account management processes, improving overall efficiency and productivity.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Developed long-lasting client relationships by providing exceptional customer service and support.
Global Accounts Manager
Singapore Telecommunication Limited
Singapore
09.2006 - 03.2022
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Enhanced global account management by implementing effective communication and negotiation strategies.
- Expanded the company''s international presence by identifying new market opportunities and targeting high-potential accounts.
- Established trust-based relationships with clients by demonstrating industry expertise and understanding their specific needs, leading to repeat business and referrals.
- Contributed to product development initiatives by gathering customer feedback on existing offerings as well as emerging industry trends, helping inform future enhancements or new solutions launches.
- Coordinated cross-functional teams for seamless execution of sales processes, improving overall efficiency and productivity.
Education
Bachelor of Science - Electronics, Electricity, Engineering
06.2002 - 11.2005
Skills
Sales expertise
Strategic Planning
Excellent negotiation skills
Sales tactics
Relationship building and management
Client Relationship Building
Account Management
Teamwork and Collaboration
Networking skills
Contract Negotiation
Sales Analysis
Complaint Management
Timeline
Senior Account Manager - Singapore Telecommunications Limited
04.2022 - Current
Global Accounts Manager - Singapore Telecommunication Limited
09.2006 - 03.2022
Nanyang Technological University - Bachelor of Science, Electronics, Electricity, Engineering
06.2002 - 11.2005