GEON TANG GUO LIANG (LONG-TERM VISIT PASS)

• Provided company information and policies to customers upon inquiry and answered questions via phone, email.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Escalated critical customer issues to supervisor .
• Boosted customer retention rates by providing exceptional service
• Handling of bill payments, agency products and services, including sale of postal,telecommunication services products.
• Checking and balancing of cash/stocks under custoday.
• Acceptance, dispatching and balancing of mail.
• Delivery of mail over the counter.
• Preparation of statistics of counter transactions.
• Safe keeping of security items such as date stamps, office keys, clip seals and number labels etc.
• Proper maintenance of computer terminals and office equipment.
• Responsible for good housekeeping of workplace.
• Perform other duties as assigned.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Last Drawn Salary :$3500

Expected Salary : $4000