GEON HO KIM

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

• Handling the cusomer’s complain, manage staff, sales analysis, R&D recipe as Operation manager
• Tried selling coffee products(cold brew coffee, coffee bean, coffee machine) to hotel, café franchise, general companies as Assistant sales manager
• Consulting(coffee solution) for café (giving advise recipe, machine and overall operation)
• Checked products quality and control the product quality before release
• Opened basic coffee class for beginner and training for new staff

• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.

• Managed and motivated employees to be productive and engaged in work.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Lead, manage and coach teams to achieve targets and ensure team members’ growth and development
• Handling the customer’s complain
• Managing shop operation, daily sales, monthly sales

Making planning promotion

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and implemented strategies to maximize customer satisfaction.
• Trained new employees on proper protocols and customer service standards.