GEOK SHIUAN LIM
Customer Service
Summary
Proven in enhancing customer satisfaction and sales at SHERATON TOWERS SINGAPORE, excel in fast-paced environments, demonstrating exceptional multitasking and cash handling skills.
Overview
3
3
years of professional experience
Work History
Service Crew Member
SHERATON TOWERS SINGAPORE
12.2021 - 05.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Operated cash registers and POS systems, handling over $500 in cash daily.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Membership Services Representative
SINGAPORE ZOO
06.2022 - 11.2022
- Cultivated loyal member base through events and promotion of members-only services.
- Maintained up-to-date records on member accounts, facilitating accurate billing and reporting processes.
- Managed incoming inquiries via phone, email, or in-person, providing comprehensive information about membership options.
- Supported the development of membership policies and procedures, contributing to efficient operations.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Service Crew Member
MR BEAN PTE. LTD.
11.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Operated cash registers and POS systems, handling over $200 in cash daily.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
Education
No Degree - TRAVEL AND TOURISM
INSTITUTE OF TECHNICAL EDUCATION
SINGAPORE 04.2001 -
High School Diploma -
FAJAR SECONDARY SCHOOL
SINGAPORE 04.2001 -
No Degree - -
ZHENGHUA PRIMARY SCHOOL
SINGA 04.2001 -
Skills
Customer Service
Food preparation procedures
Beverage Preparation
Menu Memorization
Cash Handling
Payment Processing
Stress Tolerance
Cash handling proficiency
Order Accuracy
Order delivery practices
Taking Orders
Interactive communication skills
Initiative and Self-Motivation
Multitasking Abilities
Timeline
Membership Services Representative
SINGAPORE ZOO
06.2022 - 11.2022
Service Crew Member
SHERATON TOWERS SINGAPORE
12.2021 - 05.2024
Service Crew Member
MR BEAN PTE. LTD.
11.2020 - 01.2021
No Degree - TRAVEL AND TOURISM
INSTITUTE OF TECHNICAL EDUCATION
04.2001 -
High School Diploma -
FAJAR SECONDARY SCHOOL
04.2001 -
No Degree - -
ZHENGHUA PRIMARY SCHOOL
04.2001 -
Similar Profiles
Lu ShiqiLu Shiqi
Banquet and Restaurant Server at SHERATON TOWERS SINGAPOREBanquet and Restaurant Server at SHERATON TOWERS SINGAPORE
Adeline Cheow Poh LingAdeline Cheow Poh Ling
Director of Catering Sales at Singapore Marriott Tang Plaza HotelDirector of Catering Sales at Singapore Marriott Tang Plaza Hotel
Iyabo Olawunmi OseniIyabo Olawunmi Oseni
AI LAR CARTE at Sheraton Hotel And TowersAI LAR CARTE at Sheraton Hotel And Towers