Geok Shan Shyu
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Support position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Indoor Sales Executive
OIA Global Logistics (S) Pte Ltd
Singapore
04.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
Customer Service Officer
Wice Logistics (S) Pte Ltd
Singapore
05.2015 - 02.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
Admin Assistant
Golden Hunt Consultancy Services Pte Ltd
Singapore
04.2014 - 05.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Officer
Oriana Life & Wellness (S) Pte Ltd
Singapore
01.2013 - 03.2014
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Communicated with clients regarding account services, statements, and balances.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Education
Diploma (International Freight Management) - Logistics
The Logistics Academy
Singapore09.2024
Diploma in Beauty Specialists - Beauty Therapy
Tamaris Hairdressing & Beauty School
Singapore10.2010
Certificate in Service Skills (Retail) - Retail
Institute of Technical Education
Singapore12.2008
General Certificate in N Level -
East Spring Secondary School
Singapore2007
PSLE -
Tampines North Primary School
Singapore2003
Skills
- Sales Planning
- Cold-calling
- Sales Forecasting
- Client Development
- CRM software proficiency
- Prospecting skills
- Social selling
- Customer Service
- Computer Proficiency and Microsoft Office
Timeline
Indoor Sales Executive
OIA Global Logistics (S) Pte Ltd
04.2021 - Current
Customer Service Officer
Wice Logistics (S) Pte Ltd
05.2015 - 02.2021
Admin Assistant
Golden Hunt Consultancy Services Pte Ltd
04.2014 - 05.2015
Customer Service Officer
Oriana Life & Wellness (S) Pte Ltd
01.2013 - 03.2014
Diploma (International Freight Management) - Logistics
The Logistics Academy
Diploma in Beauty Specialists - Beauty Therapy
Tamaris Hairdressing & Beauty School
Certificate in Service Skills (Retail) - Retail
Institute of Technical Education
General Certificate in N Level -
East Spring Secondary School
PSLE -
Tampines North Primary School