Geok Eng, Richard Yap
Summary
Dynamic leader with extensive experience in business development and operations management at TFS Energy (S) Pte. Ltd. Proven track record of driving revenue growth and fostering strong client relationships. Skilled in strategic planning and negotiation, with a commitment to delivering exceptional customer service and enhancing organizational performance.
Overview
44
44
years of professional experience
Work History
Sole Proprietor／Principal Consultant
GE Energy Consultant Services
06.2010 - Current
- Recently completed a 5 year consultancy with Bitumen Trading Company
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Conducted thorough market research to identify new opportunities for growth and expansion.
- Implemented organizational systems that streamlined workflow processes within the sole proprietorship.
- Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Interacted well with customers to build connections and nurture relationships.
- Consulted with customers to assess needs and propose optimal solutions.
Senior Vice President
OCBC Futures Pte Ltd
01.2017 - 12.2020
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Identified opportunities to improve business process flows and productivity.
- Networked with customers, prospects and partners at conferences and trade shows.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Monitored key business risks and established risk management procedures.
Senior Vice President
RHB Futures Pte Ltd
01.2013 - 12.2016
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Networked with customers, prospects and partners at conferences and trade shows.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Managing Director
TFS Energy (S) Pte Ltd
01.1989 - 02.2010
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Spearheaded development of new product line, significantly expanding company's offerings and customer base.
- Increased employee retention rates by creating positive work environment and offering competitive benefits and career advancement opportunities.
Manager
Czarnikow Futures Pte Ltd
01.1985 - 12.1988
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Marketing Executive
Intraco Ltd
04.1981 - 12.1984
- Completed and submitted monthly and yearly reports to support executive decision making.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Streamlined marketing processes to increase efficiency and reduce costs, resulting in higher ROI for campaigns.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
Education
Higher Diploma In Marketing - Marketing
London Chamber of Commerce
UK1979
GCE A Level
Bartley Secondary School
Singapore12.1978
GCE O LEVEL
Dunearn Secondary School
Singapore 12.1976
Skills
- Business development
- Negotiation
- Business management and development
- Employee development
- Opportunity identification
- Planning and execution
- Team building
- Business operations leadership
- Reporting and documentation
- Desktops, laptops, and mobile devices
- Data analysis
- Relationship building
- Customer relations
- Marketing strategies
- Customer service
- Effective leader
- Marketing expertise
- Client relationship building
Languages
English
Bilingual or Proficient (C2)
Mandrain
Intermediate (B1)
Timeline
Senior Vice President
OCBC Futures Pte Ltd
01.2017 - 12.2020
Senior Vice President
RHB Futures Pte Ltd
01.2013 - 12.2016
Sole Proprietor／Principal Consultant
GE Energy Consultant Services
06.2010 - Current
Managing Director
TFS Energy (S) Pte Ltd
01.1989 - 02.2010
Manager
Czarnikow Futures Pte Ltd
01.1985 - 12.1988
Marketing Executive
Intraco Ltd
04.1981 - 12.1984
GCE A Level
Bartley Secondary School
GCE O LEVEL
Dunearn Secondary School
Higher Diploma In Marketing - Marketing
London Chamber of Commerce
Similar Profiles
Mohamed FOUNOUNOUMohamed FOUNOUNOU
Field service enginner at GE VERNOVA consultant, TAZA Wind Farm 87.2 MWField service enginner at GE VERNOVA consultant, TAZA Wind Farm 87.2 MW
Kati PayneKati Payne
Product Owner, Sr Project Manager at Sogeti USA / Manager Consultant at GE AerospaceProduct Owner, Sr Project Manager at Sogeti USA / Manager Consultant at GE Aerospace
Shivi ShivangiShivi Shivangi
BI Analyst at TCS, GE Healthcare ConsultantBI Analyst at TCS, GE Healthcare Consultant
Andrea Hall PhinneyAndrea Hall Phinney
Principal/Sole Proprietor at New Leaf MarketingPrincipal/Sole Proprietor at New Leaf Marketing
Matt LambertMatt Lambert
Owner/Sole Proprietor, Media Consultant/Podcast Producer at LC MediaOwner/Sole Proprietor, Media Consultant/Podcast Producer at LC Media