Genevieve Monteiro
Summary
Highly motivated and passionate individual with strong EQ traits, I am a genuine people-person who enjoys bringing out the best in everyone that I work with.
I have over 25 years of experience in the F&B, Retail and Fitness industry collectively, with a proven track record in driving results and exceeding expectations.
I am a strong communicator and relationship builder, a reliable problem-solver and decision-maker.
I am a strong advocate in personal hospitality and providing excellent customer experiences.
I also enjoy leading a team, coaching, training and mentoring.
I am looking for opportunities in Operations Management, Customer Service / Guest Relations and Hospitality.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Club General Manager
Fitness First Singapore
04.2016 - 05.2023
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented policies and procedures to improve club operations and standards.
Store Manager
Luxury Ventures Pte Ltd
01.2014 - 03.2016
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Retail Operations Manager
Gordon Max & Co Pte Ltd
01.2013 - 12.2014
- Contributed to leadership team for implementing company policies and procedures.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Determined layout of store merchandise for visual appeal to consumers.
- Increased revenue by identifying and tracking damaged inventory for corrective action.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Store Manager
FN Investments (S) Pte Ltd, Forever New Clothing
01.2011 - 12.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
Store Manager
Sephora Singapore Pte Ltd
01.2010 - 12.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
Clinic Manager
A Company for Women
01.2009 - 12.2010
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
Store Manager
Starbucks Coffee Singapore
01.2001 - 12.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
PA to Regional Director & Advertising Sales Manager
Financial Times (S) Pte Ltd
01.1999 - 01.2001
- Attended weekly meetings to discuss and optimize strategies.
- Visited sites periodically to view service levels and adherence to global service standards.
- Participated in promotional opportunities and onboarding of new accounts.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Education
High School Diploma -
St Joseph's Convent
Singapore 12.1986
Skills
- Operational Efficiency
- Workflow Processes
- Business Operations Monitoring
- Motivational Leadership
- Guest Relations
- Customer Experience
- Performance Management
- Customer Service Leadership
Accomplishments
- Supervised team of up to 30 staff members.
- Achieved results by working closely and alongside the sales team with efficiency and team work.
- Achieved Gold and Star Awards under the Singapore EXSA for Excellent Service in 2017 and 2018 respectively
Timeline
Club General Manager
Fitness First Singapore
04.2016 - 05.2023
Store Manager
Luxury Ventures Pte Ltd
01.2014 - 03.2016
Retail Operations Manager
Gordon Max & Co Pte Ltd
01.2013 - 12.2014
Store Manager
FN Investments (S) Pte Ltd, Forever New Clothing
01.2011 - 12.2012
Store Manager
Sephora Singapore Pte Ltd
01.2010 - 12.2011
Clinic Manager
A Company for Women
01.2009 - 12.2010
Store Manager
Starbucks Coffee Singapore
01.2001 - 12.2009
PA to Regional Director & Advertising Sales Manager
Financial Times (S) Pte Ltd
01.1999 - 01.2001
High School Diploma -
St Joseph's Convent
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