Summary
Work History
Education
Skills
Timeline
Barista

GENA FONG

Summary

Proactive and customer-focused, I excelled at Beutea, enhancing customer satisfaction and loyalty through efficient beverage preparation and friendly service. Demonstrated strong leadership by training new team members, improving team collaboration. Skilled in inventory management and safe food handling, I significantly contributed to a positive, productive work environment.



Work History

Barista

Beutea
10.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

No Degree - Secondary Education

NORTHBROOKS SECONDARY SCHOOL
YISHUN
09-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Team leadership
  • Order taking
  • Cash register operation
  • Decision-making
  • Safe food handling
  • Beverage preparation
  • Excellent memory
  • Food preparation
  • Menu memorization
  • Inventory management
  • New hire training
  • FLUENT IN English

Timeline

Barista

Beutea
10.2024 - Current

No Degree - Secondary Education

NORTHBROOKS SECONDARY SCHOOL
GENA FONG