Gek Hua Teo
Summary
Highly organized and detail-oriented Personal Assistant with over experience supporting executives and teams in the financial industry. Adept at managing complex schedules, coordinating meetings, and handling confidential information with discretion. Proven of streamlining administrative processes, improving office efficiency, and providing exceptional support to Directors and team members. Possesses strong communication skills, a proactive problem-solving attitude, and the ability to thrive in fast-paced, high-stakes environments.
Overview
10
10
years of professional experience
Work History
Personal Assistant
AIA Tampines
03.2024 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company and /or client operations and informations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed, such as meeting clients to sign documents or collect highly sensitive documents.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Maintained appropriate filing of personal and professional
documentation. - Provided general administrative support including scheduling
meetings, making travel arrangements and managing
documentation. - Responded to emails and other correspondence to facilitate
communication and enhance business processes. - Answered phone calls and addressed customer questions and
concerns to promote satisfaction and continued business. - Assisted in doing claims submission for clients.
- Coming up with policy summaries for clients to view and take note of the types of policy they have and what policies they are lacking to help them ensure they have the best coverage and also prepare for retirement.
- Liaising with outsourced companies to provide training for the team to ensure they can better serve their clients.
- coming up with team meeting slides for monthly meeting.
Personal Assistant
Great Eastern
11.2023 - 03.2024
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Accomplished project deadlines by assisting with task completion whenever required.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Assisted in doing claims submission for clients
- Buying refreshments for the team during trainings and/or meetings
- Buying things for clients and delivering it to their place
- Decorating postcards of different festivals and birthdays and mailing them to clients
Admin & HR (Intern)
AH HUA KELONG
10.2022 - 02.2023
- Enhanced employee satisfaction by assisting with the implementation of new HR policies and procedures.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.
- Assisted in basic data entry
- Assisted in profit and loss of the company
Receptionist & Admin (Intern)
Qiren Organisation
10.2018 - 01.2019
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Improved office efficiency with accurate data entry, ensuring up-to-date information in company databases.
- Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
Sales Assistant (ad Hoc Part Time)
BHG
06.2017 - 06.2017
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Crew Member
Macdonalds
06.2014 - 06.2017
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Sales Assistant
Isetan
11.2016 - 01.2017
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Education
Diploma In Business, Specialise In Human Resource - Business
Temasek Polytechnic
04.2023
Higher Nitec In Human Resource Management - Human Resources Management
Institute of Technical Education
04.2019
Nitec In Business - Business
Institute of Technical Education
02.2018
Skills
- Project Coordination
- Microsoft Office
- Expense Management
- Travel Coordination
- Calendar Management
- Database Entry
- Client Relations
- Customer Needs Assessment
- Human Resource Laws
- Food Service Background
- Shipping and Receiving Packages
- Valid Driver's License
- Administrative Support
- Attention to Detail
- Appointment Scheduling
- Errands
- Professional and mature
Timeline
Personal Assistant
AIA Tampines
03.2024 - Current
Personal Assistant
Great Eastern
11.2023 - 03.2024
Admin & HR (Intern)
AH HUA KELONG
10.2022 - 02.2023
Receptionist & Admin (Intern)
Qiren Organisation
10.2018 - 01.2019
Sales Assistant (ad Hoc Part Time)
BHG
06.2017 - 06.2017
Sales Assistant
Isetan
11.2016 - 01.2017
Crew Member
Macdonalds
06.2014 - 06.2017
Diploma In Business, Specialise In Human Resource - Business
Temasek Polytechnic
Higher Nitec In Human Resource Management - Human Resources Management
Institute of Technical Education
Nitec In Business - Business
Institute of Technical Education
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