G Durga Devi
Summary
Competent Desktop Support Engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
3
3
years of professional experience
Work History
Desktop Support Engineer
CTC GLOABAL PTE
03.2023 - Current
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Warehouse Assistant (Part-Time)
JJ Express (Contractor)
08.2021 - 10.2021
- Assist in the process of decanting where receipts of items from the hauler are checked for expiration date, damage, etc
- And processed with required documentation
- Effectively communicate with teammates and categorize items according to ensure smooth transition
- Perform reporting of any damaged goods with proper documentation.
Education
Higher Secondary Course certification (SPM) -
SMK Kelapa Sawit Higher Secondary School
Diploma in Financial Technology -
Republic Polytechnic
03.2024
Skills
- Programming using HTML, CSS, Python, MySQL, C#, and JavaScript
- Microsoft Word, Excel, PowerPoint and Outlook
- Database Systems
- Data Communications & Networking
- Web Application Development
- Mobile Device Management
Communication Skills
Effectively bilingual in English, Malay and Tamil, spoken and written.
Internship Objective
Second-year student in Fintech who is independent and motivated. Aims to work for a financial technology company as an intern. An enthusiastic programmer who wants to contribute positively to the organization through Python, Java Script, C#, and MySQL. I hope to gain new knowledge, learn new skills, and gather some new experiences.
Volunteer Experience
- SMK Kelapa Sawit Higher Secondary School, Vice Chairman, 03/01/2017, 12/31/2019, Participated in a story writing contest for two years and won., Trained juniors in weekly sessions to ensure that they are ready for Cultural and Literature competitions, Collaborated with other club to organize Cultural Day
- Vadhini Fine Arts, Bharatanatyam Dance Student, 2009, Present, Engaged actively in all performances., Diploma level completed and certified., Scheduled training and organized events.
References
Available upon request
Timeline
Desktop Support Engineer
CTC GLOABAL PTE
03.2023 - Current
Warehouse Assistant (Part-Time)
JJ Express (Contractor)
08.2021 - 10.2021
Higher Secondary Course certification (SPM) -
SMK Kelapa Sawit Higher Secondary School
Diploma in Financial Technology -
Republic Polytechnic
Similar Profiles
Tan Zhi YinTan Zhi Yin
Desktop Support Engineer at CTC Global Pte LtdDesktop Support Engineer at CTC Global Pte Ltd
Muhammad Irfan Aiman Bin Muhammad AzriMuhammad Irfan Aiman Bin Muhammad Azri
Desktop Support Intern at CTC Global Pte LtdDesktop Support Intern at CTC Global Pte Ltd
MUHAMMAD SYAKIR BIN RAHMATMUHAMMAD SYAKIR BIN RAHMAT
Desktop Support Engineer at CTC Global Pte. Ltd.Desktop Support Engineer at CTC Global Pte. Ltd.