Gayathri Natarajan

• Managed a diverse team of IT professionals in providing efficient IT services across Countries.
• Developed Ecommerce site that increased online sales.
• Liasing with hosting providers on virtual private server and managing it.
• Developed comprehensive training programs to expand team knowledge in new technologies and software applications.
• Collaborated with cross-functional teams to develop innovative solutions addressing complex IT challenges.
• Optimized server performance through regular maintenance, updates, and hardware replacements as needed.
• Streamlined help desk operations by providing clear communication, documentation, and prioritization of tasks for team members.
• Standardized IT processes across the organization, ensuring consistency in service delivery and support procedures.
• Managed an annual budget of $2M, leading to an overall cost reduction of 20% in IT expenditures.
• Integrated existing site with multiple third party software to ensure ease of sales for customers and clients.
• Trained people on third party logistics software.
• Managing Digital Marketing Team to optimize website for popularity, more relevant towards user searches to increase page ranking.
• Reduced IT project completion time by 25% through implementation of agile methodologies.
• Managing complete server side support.

• Providing Technical Support to other Teams and assisting with internal and external problems.
• Implemented Testcases that checked the quality and functionality of the product.
• Produced documentation and ensured compliance.

·Reviewed the requirement documents and application, prepared Test Plans, Test Scenarios, and

Test Cases in Quality Center.

·Involved in designing the Automation Test Plan, Automation Framework.

·Implemented Parameterization and Correlation in designing the scripts.

·Designed the test scenarios and test estimates.

·Conducted meetings with business analysts to discuss the functional flow and scenarios.

·Developed QTP test scripts to support Regression testing; enhanced the test programming with

conditional statements and comments to the test scripts; used checkpoints to verify the properties

of various objects in QTP; parameterized the scripts and conducted regression testing using

different data from the datasheets in QTP.

·Created Manual Test Cases for functionality, GUI, boundary and error testing, documented and

executed through Quality Center

• Involved in the complete SDLC of multiple projects from planning to deployment and worked in languages C++/VC++ and SQL database.