Gayathri Arumugam
Singapore
Summary
10 Years of IT industry experience across government and private sectors in administrative and technical roles. Seeking a role that leverages my transferable competencies and skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Team Lead - Desktop Support
Elliot Moss Consulting
10.2024 - Current
- Supported Government Agencies, including NEA's GOMAX Tech Refresh project
Financial Consultant
JMS Allied Partners / Prudential
12.2022 - Current
- Assessed clients' financial situations and developed personalized financial plans
- Managed a diverse range of client portfolios, consistently outperforming benchmark indices.
Desktop Support Engineer
Unizen Technologies / PCCW / HTX
05.2021 - 05.2022
- Worked with policy settings and WOG software troubleshooting
- Handled SR, INC, and provisioning
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
IT Support Technician
McConnell Dowell Creative Construction
07.2019 - 04.2020
- Managed service desk tickets, escalated unresolved cases, ensured IT incident closure, and conducted asset management
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Project Coordinator (Technology)
Prudential Assurance Company Singapore
08.2017 - 08.2018
- Coordinated project schedules, resources, and equipment
- Liaised with clients and stakeholders for project requirements
- Supported MDM teams and conducted UAT
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
MEX Officer (End User Support)
Ministry of Home Affairs
12.2010 - 08.2017
- Provided L1 & L2 support for Wyse T10 thin clients, Windows 10 migration, hardware and software troubleshooting
Education
Diploma in Business Management - Business Practice
Singapore Polytechnic
03.2017
Skills
- Sales
- Customer Service
- Wealth Management
- MS O365
- MS Azure
- Microsoft Intune
- Hardware/Software Troubleshooting
- MDM Support
- Asset Management
- Procurement
- L1 & L2 Support
- Windows 10 Upgrade
- UAT
- ITSM
- IT Provisioning
- End user support
- Report preparation
- Printer support
- Hardware installation
Timeline
Team Lead - Desktop Support
Elliot Moss Consulting
10.2024 - Current
Financial Consultant
JMS Allied Partners / Prudential
12.2022 - Current
Desktop Support Engineer
Unizen Technologies / PCCW / HTX
05.2021 - 05.2022
IT Support Technician
McConnell Dowell Creative Construction
07.2019 - 04.2020
Project Coordinator (Technology)
Prudential Assurance Company Singapore
08.2017 - 08.2018
MEX Officer (End User Support)
Ministry of Home Affairs
12.2010 - 08.2017
Diploma in Business Management - Business Practice
Singapore Polytechnic
Similar Profiles
Sathish Kumar NSathish Kumar N
Senior Software Developer at Elliot Moss Consultancy Pvt LtdSenior Software Developer at Elliot Moss Consultancy Pvt Ltd
Amber WhiteAmber White
Project Manager at Moss Brand School Of Business & Consulting ServicesProject Manager at Moss Brand School Of Business & Consulting Services
Jala BayramovaJala Bayramova
English Instructor at Elliot AcademyEnglish Instructor at Elliot Academy
HILARIO MIGUEL M. GALINDEZHILARIO MIGUEL M. GALINDEZ
Senior Salesforce Developer at HSBC Life SingaporeSenior Salesforce Developer at HSBC Life Singapore
Yen Kai TeoYen Kai Teo
Director at 1FiestaDirector at 1Fiesta