Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Hi, I’m

Gayathiri Munusamy

Contingent Workforce Operation Specialist
Gayathiri Munusamy

Summary

To Make an Income While Making an Impact


Over 8+ years of experience in workforce management. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Effective at training new employees on regulations,policies and SOP. Personable Human Resource Professional with solid background in talent acquisition, employee relations and performance management and also produce budget/data forecast. Dedicated professional with strong analytical skills to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.

Overview

9
years of professional experience
5
years of post-secondary education

Work History

Shell Business Service Centre

Contingent Workforce Specialist
01.2022 - Current

Job overview

  • Provided support by delivering recruitment and placement services to management and employees.
  • Analyzed variety of HR programs and operational situations to make recommendations on improvements and enhancements.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Collaborated with managers to identify and address employee relations issues.Advocated for staff members, helping to identify and resolve conflicts.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Handles day to day recruitment operations, manages queries, IQN workflows & commercial rate negotiations.
  • A sustainable solution to contractor management – end to end contractor management supported by a global Contingent Workforce Operations (CWO) to:
    • Liberate business frontline and shorten cycle time with CWO handling end to end contractor management activities (source, select, hire, extension, onboard/off board contingent workforce)
    • Improve commercial acumen through rates assessment against Shell’s standard rate cards, external benchmarks & channeling escalations
    • Drive compliance internally and with hiring managers & suppliers in the areas of local labour laws, tax laws and contractual terms
    • Create data transparency and the ability to quickly identify savings opportunities through Management Information reports
    • Drive consistency in selecting and managing contractors through job brief calls, job matching, benchmarking and profile screening procedures
    • Drive data integrity and transparency for business decision making

Shell Business Service Centre
Kuala Lumpur

Contractor Service Desk Analyst
02.2019 - 12.2021

Job overview

  • Responsible to provide dedicated E2E recruitment, commercial, professional consultancy and administrative activities relating to contingent workforce management
  • To handle day to day recruitment operations, manages queries, IQN workflows & commercial rate negotiations
  • Liberate business frontline and shorten cycle time with CWO handling end to end contractor management activities (source, select, hire, extension, onboard/off board contingent workforce)
  • Improve commercial acumen through rates assessment against Shell's standard rate cards, external benchmarks & channeling escalations
  • Drive compliance internally and with hiring managers & suppliers in the areas of local labour laws, tax laws and contractual terms
  • Create data transparency and the ability to quickly identify savings opportunities through Management Information reports
  • Drive consistency in selecting and managing contractors through job brief calls, job matching, benchmarking and profile screening procedures
  • Drive data integrity and transparency for business decision making
  • End to end contractor management supported by a global Contingent Workforce Operations (CWO) to manage about 20,000+ contractors in IQN and POs across RDS, manage spend estimated $5B globally also manage tactical and operational activities in alignment with Category strategy and CP processes
  • Key member for several projects and business and country focal point
  • Awareness of the market and contingent worker contracts and strategies
  • Awareness of C&P, SAP/SERP/ERP and RtP processes
  • Ability to work in virtual environments covering training, operations, project implementation activities and stakeholder management calls.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Performed budget analysis to control expenditures and predict future budget needs.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.

webe digital Sdn Bhd

SAP PA Management & Administration Executive
08.2018 - 02.2019

Job overview

  • Responsible for day-to-day user support for Organizational Management (OM) and Personnel Administration (PA) modules based on the tickets/emails issued by helpdesk
  • Manage and execute action of personal administration and maintain employee's data in the system
  • Execute HR Processes and complete relevant administration and data maintenance in SAP HCM
  • Process documentation includes Personnel Administration (e.g
  • New Hire/On-boarding, Organizational Changes, Payments & Allowances and Terminations), Position Maintenance, and Leave of Absence
  • Complete key actions for terminated employees
  • Implement Data Changes, including providing support for Mass Data Changes
  • Update and maintain Organization structure as per instructed in HR Request
  • Provides reports and documents to stakeholders
  • E.g., Headcount Report and Attrition Report
  • Provide support and feedback where necessary to Team Leads.

webe digital Sdn Bhd

Employee Engagement Executive
08.2017 - 07.2018

Job overview

  • To provide overall support in the planning and execution of employee engagement activities and events that runs concurrently every month and ensure aligned with the Company's direction
  • To work effectively with other divisions to deliver and achieve desired targets through planned activities and events
  • To coordinate weekly sports activities and increase participation rate from employees
  • To assist the Employee Engagement team in the administration and operational excellence
  • Act as the Department's Budget Coordinator for Employee Engagement
  • Manage employee surveys, communicate results, and convert results into actionable intelligence
  • Experience in facilitating two ways communication with staffs, including coffee sessions with the leaders and focus group
  • Monitor the OHI Survey & Happy Meter; get data from the Group to distribute to the entire LOB
  • Manage company events such as Hari Raya, Deepavali, Christmas and etc.

webe digital Sdn Bhd

Recruitment Executive
12.2015 - 07.2018

Job overview

  • Full recruitment process: Job description management, job board management, resume database management, sourcing, interview scheduling, following up closely with hiring managers and offer letter processes
  • Stakeholder management: Manage the expectations, chase for updates, clarify details and share job market information with the four key stakeholders of recruitment (Hiring Managers, Human Resources Department, Colleagues and Candidates)
  • Recruitment process reporting: Ensure all data tallies among the candidate management system and trackers
  • Close positions with quantity and quality
  • Manage cost of hire and build quality relationship with internal customers and external recruitment agencies
  • Attend and/or travel for recruitment fairs or activities as and when needed to fill in vacancies within the organization
  • Prepare and complete contract renewals, expiration of contracts, transfer, secondment, promotion allowance, confirmation and acceptance of withdrawals letters as and when movement takes place for staff within a timely manner so that notification to payroll is on time
  • Manage onboarding of new recruits and liaison persons (IT, Admin, HR Department) are informed in a timely manner to ensure onboarding process goes smoothly
  • Support end to end immigration administration process and responsible for coordinating the foreign workers recruitment and application quota by liaising with the recruitment agencies and hiring manager to ensure smooth process and comply according to the government rules and regulations
  • Manage the integration between SAP HR & Successfactor, implement the process for Successfactor, and use it mainly in recruiting and onboarding.
  • Hired employees and initiated new hire paperwork process.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Oversaw talent recruitment and onboarding of new hires through operational management of team of IT & Technology personnel.

Parker Bridge Recruitment Malaysia

Executive Recruiter
05.2015 - 11.2015

Job overview

  • Manage and work closely with recruitment team to meet the demand from the clients and adapt to changes accordingly while building strong relationship with all key account clients
  • Business and strategy planning for business development on yearly basis
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives on end to end recruitment.
  • Negotiated unique compensation packages to attract and close candidates.
  • Discussed contracts, benefits packages and executive compensation facets with new hires.
  • Reviewed resumes and applications to screen candidates to fill job positions.

Education

University of Sunderland, Segi College Subang Jaya

Bachelor of Business and Human Resource Management, Tertiary Education from Human Resource Management
09.2011 - 05.2014

University Overview

Grade: 2nd Upper Class

Segi College Subang Jaya

Foundation in Commerce, Pre - University
05.2009 - 06.2011

University Overview

Grade: CGPA 3.35 (Dean List)

Skills

Multitasking, SAP, Success Factors, Fieldglass, WorkDay, Advanced Microsoft Office Skills, Team Player/Leader, Staffing Requirements, Resolving issues, Data Quality & Report Forecast, Approving Activities, Talent Management, Candidate Sourcing, Recruitment, Pre Employment Screening, Team Building, Contract Negotiation, Training Development

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Websites

Accomplishments

Accomplishments
  • Operational delivery: Achieved highest satisfaction survey (99.9%), and savings (USD 600K) above target, no violation/breach or compliance for (SOD, LOD and Data Quality) and exercised control operator role for Segregation of duties (SOD).
  • Business partnering: Built a strong stakeholder management skills by partnering with Trading & Supply business by advising the country policy and WoW.
  • Project Delivery: Focal for Project Crux in Singapore and Nucleus in UK establishing processes, aligning with the business, developing materials and train the team on the new WoW. Also the change agent for Contingent Workforce Program (Fieldglass), Project focal for contractor conversion, Diversity, Equality &Inclusion, and AWR (Annual Wage Regulation) for UK.
  • HR Community events: Leading Biz360 in CWO, leading CWO Away Day and supervising 7 committee members. Organizing Global Talent & Resourcing Townhall and HR Townhall organizing committee.
  • Achieved success through effectively helping with onboarding of 150 resources for IT&Technology within 3 months.
  • Received multiple award recognition from team eg: Game Changer, Shining Star, Cloud 9 Contributor).
  • Documented and resolved contractor conversion SOP and materials which led to an effective process streamline and risk avoidance for Shell and supplier contractualy.
  • Achieved 100% by completing SOD report with accuracy and efficiency.
  • Received SRA (Special Recognition) award 8 times in 2 years duration for excellence in operation and projects.
  • Collaborated with team of 6 in the development of ERP System Guidance.

Timeline

Contingent Workforce Specialist
Shell Business Service Centre
01.2022 - Current
Contractor Service Desk Analyst
Shell Business Service Centre
02.2019 - 12.2021
SAP PA Management & Administration Executive
webe digital Sdn Bhd
08.2018 - 02.2019
Employee Engagement Executive
webe digital Sdn Bhd
08.2017 - 07.2018
Recruitment Executive
webe digital Sdn Bhd
12.2015 - 07.2018
Executive Recruiter
Parker Bridge Recruitment Malaysia
05.2015 - 11.2015
University of Sunderland, Segi College Subang Jaya
Bachelor of Business and Human Resource Management, Tertiary Education from Human Resource Management
09.2011 - 05.2014
Segi College Subang Jaya
Foundation in Commerce, Pre - University
05.2009 - 06.2011

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Gayathiri MunusamyContingent Workforce Operation Specialist