GAVIN HO KAR WEI

Professional Summary:
A key liaison between Group Compliance and the client service function for trust and corporate secretarial matters, responsible for assisting Group compliance and client service team in complying complex regulatory and compliance requirements across multiple jurisdictions. Entrusted with overseeing AML/CFT programs, FATCA/CRS classifications, and thematic reviews, while supporting audits and regulatory inspections.

• Ensure timely execution of onboarding, periodic reviews, KYC assessments, transaction monitoring, and escalate suspicious transactions appropriately.
• Ensure accurate classification and compliance of FATCA and CRS requirements across client structures.
• Conduct compliance monitoring and thematic reviews, preparing reports with findings and recommendations.
• Prepare monthly management information reports for key stakeholders.
• Support regulatory audits and reviews, providing guidance to the client service team and implementing remedial and risk mitigation measures.
• Participate in Group Compliance projects as assigned by the Director.

Professional Summary:
Managed a portfolio of trust and corporate structures with full responsibility for daily administration, client engagement, and regulatory compliance. Recognized for independent handling of complex transactions and building strong client relationships.

• Managed day-to-day administration of trusts and companies, including distributions, property and insurance transactions, and client terminations.
• Drafted trustee and company minutes and resolutions for structures under care.
• Reviewed trust system data entries and client review documentation including investment reports and transaction summaries.
• Liaised with private bankers, intermediaries, and clients to resolve trust and company-related matters.
• Conducted trust reviews with settlors and independently attended client meetings for assigned structures.
• Delivered prompt client service and tailored solutions to client inquiries.
• Participated in various ad-hoc projects as assigned.

Professional Summary:
Led the administration of high-value private trusts, working collaboratively with internal teams and external advisors. Focused on regulatory compliance, client servicing, and achievement of key business metrics.

• Administered end-to-end trust services to ensure fulfillment of fiduciary and administrative responsibilities.
• Coordinated with internal and external stakeholders for regulatory compliance, tax filings, and AML requirements.
• Oversaw project completion, remediation tasks, and KPI achievements such as fee collection and periodic reviews.
• Executed client transactions in collaboration with front-office teams.
• Managed onboarding and incorporation of offshore entities.

Professional Summary:
Entrusted with full-cycle administration of a diverse portfolio of trust structures. Delivered efficient and compliant services while supporting internal stakeholders and managing cross-border client requests.

• Provided comprehensive trust administration support across approximately 50 mandates.
• Coordinated onboarding of new structures and liaised with banks, lawyers, and investment managers.
• Processed client and stakeholder requests, including distributions, investments, KYC, and financial documentation.
• Ensured accurate billing, annual reviews, and compliance with regulatory requirements.
• Prepared trust schematics and supported regulatory reporting projects.

Professional Summary:
Supported the trust services team in administrative functions and regulatory compliance. Recognized for attention to detail, timely execution of client instructions, and cross-functional coordination.

• Supported trust administration tasks including account opening/closure and documentation preparation.
• Handled client requests for distributions, investments, DPM, and structural updates.
• Generated invoices, monitored payments, and ensured accurate fee collection.
• Reviewed asset injections, flagged suspicious transactions, and ensured FATCA/CRS compliance.
• Assisted in client meetings, legislation reporting projects, and financial statement reviews.

• In this role, I provided administrative and operational support within the Client Service department, managing various agency functions such as Loan Facilities Agent, Security Agent, Escrow Agent, Bond Paying Agent, and Trustee roles. Responsibilities included processing payment instructions, reconciling bank accounts, managing covenant and certification documents, ensuring timely coupon payments, and supporting KYC, billing, and risk review reporting. I also advised clients on fixed deposit opportunities for escrow funds to enhance bank revenue and handled ad-hoc tasks as assigned by management.

• In this 5-month contract role covering maternity leave in the Signature Priority Banking contact centre, I handled call escalations, banking inquiries, customer retention, and cross-selling of unsecured loan products. I focused on delivering quality service by resolving customer queries at first contact, taking initiative for thorough follow-ups, and ensuring compliance with MAS regulations while maintaining high service standards.

• In this five-year contract role, I was responsible for acquiring and managing customers through various channels, promoting unsecured loan products, and achieving sales targets through effective cross-selling and relationship building. I ensured timely application processing, resolved escalated issues, and collaborated with internal teams. My performance was recognized with an Outstanding Performance Award in 2012 and two 2nd place awards in unsecured loan sales in 2013 and 2014.