Gary Chiong Qi Han
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
SERVICE ASSOCIATE
35 Ember Pte Ltd
Singapore
08.2023 - Current
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Implemented effective problem-solving techniques for efficient resolution of customer concerns.
- Maintained and managed customer files and databases.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Reviewed and implemented points from regulators and internal audits to improve control and customer service standards.
- Documented problems and corrective actions to maintain records.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Worked effectively in fast-paced environments.
KITCHEN COOK
CELLARBRATION EXCLUSIVE PTE LTD
06.2023 - 07.2023
- Followed and adjusted recipes to create healthy, flavorful meals and maximize customer satisfaction.
- Promoted excellence in food quality and presentation for kitchen staff.
- Ordered ingredients and cooking supplies needed to prepare food for clients.
- Collaborated with chef to create menu rotation meeting legal requirements and company policies for nutrition and variety.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
OUTLET CHEF IN CHARGE
ZHOU F&B SDN BHD
07.2020 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Maintained well-organized mise en place to keep work consistent.
- Interacted with guests to obtain feedback on product quality and service levels.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Assisted with menu development and planning.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Collaborated with staff members to create meals for large banquets.
- Modernized work processes to reduce guest wait times and boost daily output.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Modified recipes to accommodate dietary restrictions and allergies.
- Implemented food cost and waste reduction initiatives to save money.
- Participated in food tastings and taste tests.
Education
No Degree - PROFESSIONAL DIPLOMA IN FINANCIAL MANAGEMENT
UTM SPACE MALAYSIA
MALAYSIA10.2024
No Degree - DIPLOMA IN FOOD PREPARATION AND COOKING
AMBITIOUS ACADEMY
MALAYSIA03.2023
No Degree - MALAYSIA SPM
SMK. ST. GEROGE TAIPING
MALAYSIA12.2019
Skills
- Culinary Techniques
- Serve Food
- Collaborative Relationships
- Cleaning and Sanitizing
- Proper Food Storage
- Company Quality Standards
- Hot and Cold Food Preparation
- Oversee Kitchen Staff
- Safe Food Handling
- Labor and Food Cost Control
- Order Management
- Quality Assurance and Control
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
Timeline
SERVICE ASSOCIATE
35 Ember Pte Ltd
08.2023 - Current
KITCHEN COOK
CELLARBRATION EXCLUSIVE PTE LTD
06.2023 - 07.2023
OUTLET CHEF IN CHARGE
ZHOU F&B SDN BHD
07.2020 - 05.2023
No Degree - PROFESSIONAL DIPLOMA IN FINANCIAL MANAGEMENT
UTM SPACE MALAYSIA
No Degree - DIPLOMA IN FOOD PREPARATION AND COOKING
AMBITIOUS ACADEMY
No Degree - MALAYSIA SPM
SMK. ST. GEROGE TAIPING
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