Garry Chee

• Supervised and led the development of a new B2C SaaS product that empowers Travel Management Companies in the Asia Pacific to implement a Corporate Travel Booking Tool and Travel Consultant Mid-Office Application for their corporate clients, with an estimated travel spend of USD 450 million.
• Conduct of Product Demo, Implementation and Training to Platform Subscribers
• Managed external and internal stakeholders to ensure reported issues and enhancements are reviewed and delivered in a timely manner.
• Supervised and assisted in testing protocols for new features and version releases
• Led a team of 15 developers while building strong relationships with stakeholders.

• Spearheaded the creation and development of a Corporate Travel Booking Tool to allow corporate clients' travelers to book business travel online
• Oversee various aspects of product management for Corporate Travel Booking Tool and Travel Mid-Office Application, catering to corporate clients with travel expenditures of up to $60 million
• Managed annual product development budget of SGD 500,000
• Tracked market and competitor trends while analyzing corporate client feedback, leading to the development and enhancement of more than 30 key product features throughout my tenure
• Negotiated contracts with vendors, resulting in average reduction of 10% in development expenses
• Developed and delivered strategic initiatives that drove product awareness and incremental considerations from corporate clients

• Managed a client portfolio in the pharmaceutical and technology industries, overseeing a total travel spend of SGD 50 million
• Key clients included Abbott, Pfizer, Salesforce, Roche, Visa, and Airbnb
• Built strong relationships with corporate clients by delivering service excellence, valuable propositions, and driving business growth
• Developed strategic business plans aligned with clients' goals, leading to travel program savings of SGD 30,000 to 120,000 annually
• Handled client management tasks such as business retention, contract negotiations, upselling, presentations, and program analysis
• Monitored and alerted internal stakeholders about account risks and collaborated with teams on recovery plans
• Led the implementation of new business acquisitions
• Used Salesforce for managing client interactions and provided advisory support on online booking tools (Concur, GetThere, Amadeus)
• Collaborated with suppliers like airlines and hotels to identify revenue growth opportunities for both the company and suppliers

• Facilitating consistent and efficient communication with multiple teams and departments
• Reviewing contracts, pricing structures, and service level agreements
• Analysing client requirements during kick-off meetings
• Identifying and implementing solutions to enhance customers' business travel programs
• Collaborating with various travel suppliers, such as airlines, hotels, online booking tool providers, and payment solution providers, to onboard new and existing customers
• Training operations staff on new account setups
• Assisting in driving operational efficiency and enhancing the customer experience

Bid Management

• Conceptualized proposal concepts by analyzing Requests for Proposals (RFPs) and participating in strategy meetings.
• Proofread, formatted, and edited documents while ensuring effective communication with regional sales leads.
• Maintained high-quality results using templates and adhering to proposal-writing standards for readability, consistency, and tone.
• Reviewed proposals to identify new questions, concerns, unique requirements, and opportunities for differentiation.
• Collaborated with regional sales leads to ensure proposals and executive summaries included strategic positioning tailored to the specific needs of prospects and clients.

Business Support

• Provision of pre-sales support to Regional Sales Managers/ Directors to assist in clients’ requirements analysis and Request For Information/ RFP assessment.

Creative Bid Management

• Focused on creating innovative and strategic proposals for diverse industries, including Energy Services, financial and commercial institutions, and pharmaceuticals.
• Developed rebid materials to showcase the company’s strengths and value propositions.
• Created engaging presentations, sales materials, and collateral (such as proposal packaging, posters, and brochures) to establish a distinctive sales approach for clients and prospects.