Gantsetseg Batjargal
Summary
I am a hard working person and I view my work as an important part of my life. I am enthusiastic, outgoing, friendly, know when to be soft and when to be tough and I always work well in teams. When I face a challenge, I can swiftly make a decision and derive suitable solutions.
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams. Lastly, I define myself as a person who loves to learn more and I believe it is essential to continue learning at all levels.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Manager Market Development
Marina Bay Sands Ltd Singapore
04.2020 - Current
- Senior Manager Market Development (promotion) from April2020
Taking care of Overseas market development specifically for Mongolia, Australia, UAE, USA and India/Bangladesh.
Sales and Marketing Executive
Marina Bay Sands
06.2018 - 04.2020
- Sales and Marketing Executive (promotion) from June2018
Focus on market development of Mongolian Region
Customer Relations Executive
Marina Bay Sands Ltd Singapore
11.2016 - 06.2018
- Customer Relations Executive at Market Development operation team.
- Find potential players and refer to Sales team
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Events Executive of Sales & Marketing Department
Shangri-La Hotel Ulaanbaatar LLC in Mongolia
04.2015 - 11.2016
- As Events Executive of Sales & Marketing Department (Joined from pre-opening office)
Marketing manager of Sales & Marketing Department
Bayangol Hotel LLC in Mongolia
10.2014 - 04.2015
- As Marketing manager of Sales & Marketing Department
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Organized successful trade show exhibits, showcasing property products or services effectively to potential customers or partners.
Marketing & Customer Relationship officer
Shangri-La Ulaanbaatar LLC /Property Management Division/ in Mongolia
12.2011 - 05.2013
- As Marketing & Customer Relationship officer
Senior officer of Sales & Marketing Department
Ramada Hotel in Mongolia
04.2011 - 12.2011
- As Senior officer of Sales & Marketing Department (Joined from pre-opening office)
- Established strong relationships with new clients to maintain customer loyalty and drive repeat business opportunities.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
Hostess
Grand Copthorne Waterfront Hotel, Fine Dining Italian Restaurant in Singapore
06.2010 - 12.2010
- As hostess and Outside Catering at Sentosa, Golf club
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Advanced Diploma - Hospitality Management
Box Hill Institute/ Raffles Campus
06.2010
Skills
- Strategic planning
- Troubleshooting and problem resolution
- Documentation and reporting
- Team leadership
- Customer service
- Task delegation
Accomplishments
- Millennium group sport day 2010 (Winner of Best leader)
- Best Employee of the year
- Certification of Customer service and Build teamwork 2012
- Leader of SFSMS (Shangri-La Food Safety Management System) from opening
- Appreciation Letter (organizing One Year Anniversary of Shangri-La Hotel)
- SIlver, Gold & Diamond award for Best Customer Service by Shang Care Program
- Successfully attended Shang care I and II of Shangri-La Institute
- One MBS “Best employee of 2019”
- Certificate of Achievement 2020 (best team spirit)
Grand Copthorne Waterfront Hotel Singapore:
Shangri-La Ulaanbaatar LLC /Property Management Division/ in Mongolia:
Shangri-La Hotel Ulaanbaatar Mongolia:
Marina Bay Sand Ltd Singapore:
Certification
- IELTS Certification score:5.5 June,2010 (English test)
- HSK Certification score:4 July,2014 (Chinese test)
References
- Bulgan, Ms., +97688113210, Ramada Hotel, Head of S&M department
- Altanchimeg, Mrs., +97688113201, Shangri-La Ulaanbaatar LLC, Property Manager
- Marlo, Mr, +971553035883, Shangri-La Hotel Ulaanbaatar, Director of Human Resource
- Yang, Lee, Marina Bay Sands, Vice President, Currently Employed
Awards
Member of Scout (Best leader award, Best ability group/scout - Gold Award), Volunteer for the Salvation Army in October2009 in Singapore, Involved in student committee of Raffles Campus in Singapore as a secretary from July to December2009, Grand Copthorne Waterfront Hotel Singapore: Millennium group sport day2010 (Winner of Best leader), Certification of “Step up” program2010 –2011, Shangri-La Ulaanbaatar LLC /Property Management Division/ in Mongolia: Best Employee of the year, Shangri-La Hotel Ulaanbaatar Mongolia: Certification of Customer service and Build teamwork2012, Leader of SFSMS (Shangri-La Food Safety Management System) from opening, Appreciation Letter (organizing One Year Anniversary of Shangri-La Hotel), Silver, Gold & Diamond award for Best Customer Service by Shang Care Program, Successfully attended Shang care I and II of Shangri-La Institute, Marina Bay Sand Ltd Singapore: One MBS “Best employee of2019”, Certificate of Achievement2020 (best team spirit)
Additional Information
Work tools:
Opera
Delfi event management
Microsoft (Exel, Word, PPT)
Dexrm
Acsc
Languages
Mongolian
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese (Mandarin)
Elementary (A2)
Timeline
Senior Manager Market Development
Marina Bay Sands Ltd Singapore
04.2020 - Current
Sales and Marketing Executive
Marina Bay Sands
06.2018 - 04.2020
Customer Relations Executive
Marina Bay Sands Ltd Singapore
11.2016 - 06.2018
Events Executive of Sales & Marketing Department
Shangri-La Hotel Ulaanbaatar LLC in Mongolia
04.2015 - 11.2016
Marketing manager of Sales & Marketing Department
Bayangol Hotel LLC in Mongolia
10.2014 - 04.2015
Marketing & Customer Relationship officer
Shangri-La Ulaanbaatar LLC /Property Management Division/ in Mongolia
12.2011 - 05.2013
Senior officer of Sales & Marketing Department
Ramada Hotel in Mongolia
04.2011 - 12.2011
Hostess
Grand Copthorne Waterfront Hotel, Fine Dining Italian Restaurant in Singapore
06.2010 - 12.2010
- IELTS Certification score:5.5 June,2010 (English test)
- HSK Certification score:4 July,2014 (Chinese test)
Advanced Diploma - Hospitality Management
Box Hill Institute/ Raffles Campus
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