Gan Tiong Shing

• Over the year of working in 7-Eleven I am being train to make sure there is always sufficient training for new or existing staff meeting the basic standard of the company operation protocols & customer experience.
• Train to handle customer complains efficiently & accurately to customer And showing mentorship & guiding the staff teaching them how to answer customer enquiries on product usage ( medication ) on oral usage & others.
• Teaching the staff to maintain good relationship with Vendor or suppliers .
• Guiding the staff to run ,operate ,display ,maintain a clean, properly stocked and Merchandised Store through the store front by following the company standard operation protocols with the absence of the manager not in store.
• Teaching the staff by Maximise Sales & profits through up selling Sales Identify and resolve problem on Sales floor and handling good relationship with team player
• inventory control
• Executing Human resource matters such as job interview, conducting staff appraisal and performance reviews & counselling
• Responsible for the sales and cash float used during the shift, comply with all the Finance and Operations Department cash-handling policies
• Organize and supervise shifts
• Planning of daily roster & schedule

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.

Verified inventory counts remained within monthly tolerance levels

and compiled financial data in compliance with budget.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Monitored security and handled incidents calmly.
• Increased sales revenues by promoting complementary products and educating customers about store promotions.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Basic pos operation and daily operational procedure by following
• Company standard SOP.
• Planning and scheduling of working roster
• Gather feedback from customer on dining experience

• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Skillfully interacted with external vendors to obtain best quality in pricing and product.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Correctly calculated inventory and ordered appropriate supplies.
• Led and directed team members on effective methods, operations and procedures.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Carefully interviewed, selected, trained and supervised staff.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Planning and schedule staff roster
• Manage pos and daily operational procedures following company
• SOP.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Managed [Number]-person team of cooks and back of house staff for causal dining restaurant.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Correctly calculated inventory and ordered appropriate supplies.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Planning and scheduling of staff roster
• Basic pos handling and daily operational following to company standard SOP , ( Cash management and sales reports )
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

• Identified team weak points and implemented corrective actions to resolve concerns.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Controlled purchases and inventory by negotiating prices and contracts with over `12 vendors.
• Correctly calculated inventory and ordered appropriate supplies.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Reconciled cash and credit card transactions to maintain accurate records.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Managed [Number]-person team of cooks and back of house staff
• Planning and scheduling of back hose and front floor roster
• Basic handling of pos and Cash management
• Following standard company SOP operation procedures