Ganga Devi Karapenan
AltoVita
Singapore
21
years of professional experience
Strategic, analytical and driven Global Mobility professional with over 18 years supporting global employee programs across APAC, EMEA, LATAM, and the AMERICAS. Adept at leading multicultural teams, delivering client excellence, and driving performance through inclusive team development and mentoring. Passionate about building strong relationships, operational excellence, and crafting exceptional customer experiences in dynamic, high-touch environments. Proven ability to establish and maintain excellent communication and relationships with clients, employees, team members and stakeholders. Enthusiastic and intentional about contributing to the success of a team that delivers enhanced employee/customer experiences, focused on serving clients, continuous learning, and development.
Work History
DIRECTOR, CLIENT DEVELOPMENT - APAC
2 Months- Managed end-to-end client service delivery for enterprise accounts, ensuring high-quality outcomes aligned with SLA and compliance standards.
- Acted as senior escalation point, investigating complex service and operational issues and delivering timely resolutions.
- Leveraged data insights and client feedback to identify service gaps and improve retention and satisfaction.
REGIONAL MANAGER – APAC
7 Months- Led a regional client services team, driving a strong customer-first culture in high-volume service environments.
- Acted as primary operations lead for key clients, improved operational efficiency by 15% through proactive issue identification and process enhancements.
- Used Business Objects and SAP for data analysis, KPI tracking, and to generate global reports that informed strategic decisions and operational improvements.
GLOBAL ACCOUNT MANAGER
5 Years 5 Months- Delivered high-touch account management in complex, compliance-driven environments, ensuring accuracy and service excellence.
- Acted as the primary liaison for client queries, issue resolution, and service delivery updates.
- Led QBRs with C-suite clients; presented compliance insights, immigration updates, and global policy recommendations.
- Analysed service data and KPIs to identify discrepancies, mitigate risks, and improve operational performance.
- Successfully managed large-scale service transitions, ensuring seamless execution and minimal disruption to clients- the largest being the transition of a key FMCG client's mobility program, involving 22 markets to a new service provider. This project involved coordinating cross-functional teams, overseeing timelines and deliverables, and ensuring a smooth transition to meet client and operational expectations.
SENIOR MOBILITY MANAGER (COUNTRY LEAD)
2 Years- Built and led APAC operations ground up, designing scalable client onboarding processes and client development frameworks.
- Managed P&L, performance metrics, and operational budgets tied to customer outcomes and growth.
- Served as escalation lead for high-value client issues, conducting deep-dive investigations and resolution strategies.
- Represented the Swiss headquartered company in RFPs and industry forums on global mobility best practices.
DIRECTOR, GLOBAL CLIENT SERVICES
2 Years 7 Months- Drove 100% portfolio growth by strengthening client relationships and enhancing service delivery frameworks.
- Led global client onboarding, QBRs, contract negotiations, and customer engagement initiatives.
- Built cross-regional teams focused on customer outcomes, boosting retention rates through proactive management.
CLIENT SERVICES MANAGER / GLOBAL MOBILITY MANAGER
6 Years 2 Months- Managed high-volume global client operations, supporting complex, time-sensitive service delivery.
- Acted as primary escalation point for operational and service issues, ensuring rapid resolution and client satisfaction.
- Improved operational accuracy by 25% through process optimisation and quality controls.
Education
BACHELOR OF ARTS - BUSINESS COMMUNICATIONS
GRADUATE DIPLOMA - HUMAN RESOURCE MANAGEMENT
Skills
Strategic Account Management
Client Relationship Management
Escalation Handling & Service Recovery
KPI
SLA & Performance Management
CRM Systems & Process Optimisation
Global Operations & Issue Resolution
Stakeholder Communication
Root Cause Analysis & Continuous Improvement
Data Analysis & Reporting (Power BI
Excel)
Timeline
DIRECTOR, CLIENT DEVELOPMENT - APAC
AltoVita
05.2025 - 07.2025Read More
REGIONAL MANAGER – APAC
PLUS Relocation
04.2023 - 11.2023Read More
GLOBAL ACCOUNT MANAGER
Crown Worldwide Mobility
10.2017 - 03.2023Read More
SENIOR MOBILITY MANAGER (COUNTRY LEAD)
ITX Expatriate Management
04.2014 - 04.2016Read More
DIRECTOR, GLOBAL CLIENT SERVICES
Brookfield Relocation Services
03.2011 - 10.2013Read More
CLIENT SERVICES MANAGER / GLOBAL MOBILITY MANAGER
Cartus Corporation
01.2005 - 03.2011Read More
Singapore Institute of Management
GRADUATE DIPLOMA from HUMAN RESOURCE MANAGEMENT
Read More
RMIT University
BACHELOR OF ARTS from BUSINESS COMMUNICATIONS
Read More