Ganesh Panchapakesan

• Developed comprehensive property listings using advanced marketing tools and strategies.
• Led initiatives to streamline processes, increasing efficiency in client onboarding procedures.
• Collaborated with cross-functional teams to enhance service delivery and overall client experience.
• Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.

Joined as a Trainee Manager for 3 months and Subsequently Confirmed as Restaurant Manager from July 2011 onwards.

Maintained overall restaurant operations, like front of house ( dining area) arrangements, staff management and food service, always maintain total customer satisfaction, back of house(kitchen) cleaness, food preparations and food taste, coordination with chefs, staffs, suppliers and inventory.

In addition, we have done enough of outdoor catering orders, thru references.

Guided customers in jewellery selection while delivering high-quality service. Collaborated with team members to achieve sales objectives. Oversaw staff scheduling and coordinated training initiatives.

• Trained new employees on customer service protocols and best practices for effective support.
• Mentored junior staff in handling complex customer interactions, fostering a collaborative team environment.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

• Assisted guests with check-in and check-out procedures, ensuring efficient service delivery.
• Collaborated with housekeeping and maintenance teams to ensure high standards of cleanliness and functionality.
• Managed VIP guest relations, ensuring exceptional service levels were met at all times.
• Greeted guests upon arrival and offered assistance.
• Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
• Trained new staff members on company policies, procedures, and customer service standards.

Welcoming guests and Seating allocations, Complete supervision of Dining & Kitchen (FOH & BOH) management, maintain food quality and taste always, necessary suggestions to chefs, House keeping, inventory management, placing orders & follow up all payments, good coordination with vendors and Maintain Catering orders etc.