Summary
Overview
Work History
Education
Skills
Certification
PERSONAL DETAILS
PERSONAL COMPETENCIES
Timeline
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LAKSHMI PRIYA GANESAN

Summary

Results-driven IT professional with over 3 years of hands-on experience in Application Support and Quality Assurance across enterprise systems. Proven ability to ensure high system availability through proactive monitoring, issue resolution, and root cause analysis, while also ensuring software quality through structured testing and validation. Skilled in troubleshooting production issues, managing job schedules, executing DR activities, and collaborating with cross-functional teams to deliver stable and reliable applications. Adept at test planning, execution, and automation support in agile and fast-paced environments. Known for a detail-oriented mindset, strong communication skills, and a passion for continuous improvement and learning new technologies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Application Support Analyst

Innoquest Diagnostics Pte Ltd
12.2022 - Current
  • Provided technical support for application-related issues, ensuring timely resolution and minimal disruption.
  • Collaborated with cross-functional teams to enhance software performance and user experience.
  • Analyzed system logs and user feedback to identify recurring issues and implement effective solutions.
  • Developed and maintained documentation for application processes, improving knowledge sharing among team members.

Test Analyst

Viresco Singapore Pte Ltd
02.2019 - 10.2022
  • Developed and executed test cases to ensure software quality and functionality.
  • Collaborated with cross-functional teams to identify and resolve defects effectively.
  • Analyzed test results, documenting findings for stakeholder review and decision-making.
  • Assisted in the implementation of automated testing tools to enhance efficiency.
  • Created detailed test documentation, including plans, scripts, and reports for future reference.
  • Participated in requirement reviews, providing input to improve testability and coverage.
  • Conducted regression testing to verify system stability after updates or changes were made.
  • Increased overall test coverage, prioritizing high-risk functionalities for thorough examination.
  • Reviewed all test cases and test scripts for quality and identified additional areas to review.

Education

Bachelor of Engineering Degree - Computer Science and Engineering

Kamaraj College of Engineering
Tamil Nadu, India
06-2009

12th - undefined

St. Joseph’s Girls Higher Secondary School
01.2004

10th - undefined

St. Joseph’s Girls Higher Secondary School
01.2002

Skills

    Application Analyst:

    Application Support and Troubleshooting

    Incident and Problem Management (ITIL Framework)

    SQL and Data Querying

    Batch Job Scheduling (Control-M)

    Root Cause Analysis (RCA)

    Monitoring Tools (Grafana)

    Ticketing Systems (ServiceNow, JIRA)

    Log Analysis

    System Patching and Upgrades

    Production Deployment Support

Certification

  • ISTQB Certified Tester, Foundation Level
  • Tricentis Tosca Fundamentals – Automating Web Application Testing (AS1)
  • Tricentis Tosca Fundamentals – Optimizing Test Automation with Centralized Test Data (AS2)

PERSONAL DETAILS

Languages known: Tamil and English

PERSONAL COMPETENCIES

  • Innovative, motivated and quick learner
  • Ability to work well in a small team and take end-to-end ownership of problems and their solutions.
  • Attention to detail, curiosity and passion for technology.
  • Excellent communication skills.

Timeline

Application Support Analyst

Innoquest Diagnostics Pte Ltd
12.2022 - Current

Test Analyst

Viresco Singapore Pte Ltd
02.2019 - 10.2022

12th - undefined

St. Joseph’s Girls Higher Secondary School

10th - undefined

St. Joseph’s Girls Higher Secondary School

Bachelor of Engineering Degree - Computer Science and Engineering

Kamaraj College of Engineering
LAKSHMI PRIYA GANESAN