Results-driven IT professional with over 3 years of hands-on experience in Application Support and Quality Assurance across enterprise systems. Proven ability to ensure high system availability through proactive monitoring, issue resolution, and root cause analysis, while also ensuring software quality through structured testing and validation. Skilled in troubleshooting production issues, managing job schedules, executing DR activities, and collaborating with cross-functional teams to deliver stable and reliable applications. Adept at test planning, execution, and automation support in agile and fast-paced environments. Known for a detail-oriented mindset, strong communication skills, and a passion for continuous improvement and learning new technologies.
Application Analyst:
Application Support and Troubleshooting
Incident and Problem Management (ITIL Framework)
SQL and Data Querying
Batch Job Scheduling (Control-M)
Root Cause Analysis (RCA)
Monitoring Tools (Grafana)
Ticketing Systems (ServiceNow, JIRA)
Log Analysis
System Patching and Upgrades
Production Deployment Support