GANARDHIPAN M
Summary
Resourceful quick-learner with wide ranging experience in problem-solving, data analysis and process improvement. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
3
3
years of professional experience
Work History
Senior Specialist (Membership & Operations)
Migrant Workers' Centre, Singapore
06.2022 - Current
- Served on team providing advisory and case management services to over 3,000 migrant workers annually.
- Enhanced organizational efficiency by introducing and testing new methods of digital organization, such as MS Shifts for rostering, Sleekflow for broadcast messaging, chatbots, and government e-services for NGOs.
- Organized over 12 large scale yearly events focused on migrant worker welfare and engagement, with each event reaching over 2,500 participants.
- Utilized tools like MS Forms, Excel, and Power BI for data collection, analysis, and visualization, providing actionable insights to senior management during weekly, monthly, and quarterly meetings.
- Assisted in managing and developing MWC Membership app (PWA), contributing to membership increase from 2,000 to 140,000 over two years.
- Conducted horizon scanning, quantitative, and qualitative research to evaluate needs of migrant workers in Singapore.
- Planned and implemented over 40 outreach and engagement events annually, recruiting over 20,000 new members monthly and addressing their queries on MWC Membership.
- Form collaborative partnerships with corporate and NGO partners to improve offerings available on MWC membership
Assistant Director
Cross Border Travel Office, Ministry of Trade and industry
04.2021 - 06.2022
- Conducted daily contact tracing and enforced related protocols for over 5,000 Malaysian truck drivers entering Singapore to deliver essential goods over six-month period.
- Participated in team that established five Vaccinated Travel Lane channels (Land) between Singapore and Malaysia.
- Streamlined management of contact tracing devices at Woodlands and Tuas Checkpoints, reducing labor requirements and utilizing available technology.
- Coordinated management of land border-related issues is carried out among various agencies and ministries within the Government of Singapore, such as ICA, Govtech, and MTI.
Operations Development Manager
Regional Command, ACE, Ministry of Manpower
10.2020 - 01.2021
- Conceptualized pilot projects to improve operations across ACE Regional Command
- Used business analytics tools (Power BI) to analyze and visualize data for command staff
- Product manager for applications such as safe@dorm and Dormwatch
- Coordinated public health actions and provided logistical support for distribution of 300,000 Trace Together Tokens to migrant workers across seventy-nine distribution sites
- Conceptualized and implemented novel technology and Visual Analytics (SLM through Motion-activated cameras) that enhance efficiency of Safe Living Measures in Migrant worker's residences
- Promoted digitalization by conducting training workshops for digital services teams
- Skilled in data analysis, management and dashboarding, training and road-mapping of government digital services, and strategic communication to key stakeholders.
Forward Assurance and Support Team Officer
Ministry of Manpower
10.2020 - 10.2020
- Ensured health, safety and welfare of close to 3,500 migrant workers at government allocated housing site for essential workers in key industries during the early stages of the outbreak of COVID-19 in the dormitories
- Managed COVID-19 related infection control and risk mitigation measures
- Negotiated and arbitrated over 60 salary/ work/ repatriation disputes for migrant workers engaged in essential services at decanting sites over 4 months
- Provided logistical support and coordinated safe quarantine procedures for over 900 migrant workers across 3 different decant residences during the COVID crisis
- Managed the interests, obligations, and expectations of the private sector (dormitory and employers) with that of government stakeholders (HDB, MOM, SPF and JTF)
- Skilled in logistical planning, crises management, enforcement of FEDA and FEMA legislation, conflict resolution and negotiation, etc.
Education
Bachelor of Arts with Honours (Criminology and Security) - Social Sciences
University of Liverpool
Singapore06.2020
Diploma in Aerospace Electronics - Aerospace Engineering
Ngee Ann Polytechnic
Singapore05.2014
Skills
- Operations Planning
- Inter-agency project management
- Logistical coordination
- Digital Product Management
- Health and safety policy strategy
- Arbitration and conflict resolution
- Effective researcher
- Cross-functional collaborator
- Excellent negotiator
- Process Improvement
- Proficient in Excel, PowerBI
- Data Analysis
Websites
Accomplishments
Covid-19 Resilience Medal (Ministry of Trade & Industry)
-For services rendered in prevention of supply chain breakdown during implementation of cross border Covid-19 transmission prevention measures
Covid-19 Resilience Medal (Ministry of Manpower)
-For services rendered in prevention of disruption of essential services by implementing public health and welfare measures in decant site for migrant workers in key industries
Awards
- Special COVID-19 Recognition Award, Ministry of Manpower, 12/16/2020
- Appreciation for the contribution to the national fight against COVID-19 in Singapore.
- Awarded by Ms Josephine Teo, Minister for Manpower.
Timeline
Senior Specialist (Membership & Operations)
Migrant Workers' Centre, Singapore
06.2022 - Current
Assistant Director
Cross Border Travel Office, Ministry of Trade and industry
04.2021 - 06.2022
Operations Development Manager
Regional Command, ACE, Ministry of Manpower
10.2020 - 01.2021
Forward Assurance and Support Team Officer
Ministry of Manpower
10.2020 - 10.2020
Bachelor of Arts with Honours (Criminology and Security) - Social Sciences
University of Liverpool
Diploma in Aerospace Electronics - Aerospace Engineering
Ngee Ann Polytechnic
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