Gan Jing Qi
Summary
My previous role as an Operation Staff has equipped me with the knowledge and mindset to understand the challenges faced by my back end office, and in turn, it allows me to make reasonable promises to clients and internal stakeholders. As a Sales Manager, I have good networking and interpersonal skills to bring in business for the Company. With my previous role as an Portfolio Manager with SCB, I have acquired skills to be customer focused, while balancing against the challenges and conflict of interest between the Bank and the Customer. My role has also taught me to work autonomously and be answerable to my decision and responsibility. My current role has equipped me with strong understanding of trade credit insurance products, markets, and the relevant insurers. Additionally, this role has improved my communication, analytic, business development and operational skills. These experience has developed me to make sound judgement even under pressure and intensive workloads.
Overview
14
14
years of professional experience
Work History
Trade Credit Practice
Marsh
01.2024 - Current
- Managing both local and global clients, providing comprehensive services like renewal and non-renewal support, and strategic planning.
- Identifying new business opportunities, current business expansion and contributing to the growth of the trade credit practice.
- Analyzing client's business and key risks, and understanding their trade credit needs and objectives.
- Submitting coverage specifications, obtaining quotes, analyzing them, and recommending suitable insurance solutions from the various insurers.
- Ensuring operational efficiency, compliance, and adherence to budget management and planning.
- Building and maintaining strong relationships with insurers, underwriters, and clients, including executive-level interactions.
Portfolio Manager
Standard Chartered Bank
07.2017 - 01.2024
- Responsible for managing the Receivables Solutions Product (Factoring) within the market from an implementation and ongoing monitoring perspective.
- Responsible for ensuring the efficient delivery of the RS business in the geography whilst simultaneously ensuring appropriate risk controls are in place and operating effectively.
- Collaborating with Relationship Manager in pitching Factoring as a product offering to the client and maintaining the portfolio as well as driving utilization.
- Engage in regular and meaningful client engagement for the extant book to maintain excellent client service and experience.
- Responsible for onboarding new client, including KYC, system setup, and guiding the client on the drawdown procedures and requirements.
- Bring continual improvements by liaising with various key stakeholders and engaging in deal pipeline discussions with Sales and RMs.
- Work closely with country stakeholders in managing and growing the Receivables Solutions business locally, minimizing handoffs and turnaround times during implementation.
- Ensure consistency and efficiency in the factoring product proposition whilst also ensuring controls are in place to reduce operational risk of delivering the product proposition.
- Engage in regular and meaningful client engagement for the extant book to maintain excellent client service and experience.
- Ensure that the Bank's Credit, Operational, Reputation and Compliance Risks and SCB ongoing CRM, monitoring & control processes are of the highest quality with no weaknesses identified through internal or external Audits.
- Managing client's buyer limit request with insurers and securing required buyer limits, managing both bank held and client held Trade Credit Insurance Policy.
Sales Manager
First Trade Factoring
06.2016 - 06.2017
- Taking a leap of faith, I have moved on from an operation role to a Sales Role in a new environment.
- As a result of my proven record of exceeding sales targets, my probation of 3 months was shortened to 2 months and I was promoted to Sales Manager, managing a team of 4 sales-person after 5 months of entering the company.
- Selling Factoring as a product to various SMCs and MNCs, tailoring and customising the product to suits each individual Clients.
- Exceed monthly sales target.
- Formulate and execute strategic business development plans including making tactical decisions.
- Analyse financial documents and assess client and debtor(s) risk profile.
- Product marketing and generating new leads.
- Conduct business negotiation with clients and engage in frequent conversation with clients to serve their changing needs.
Bank Executive
DBS Bank Limited
03.2011 - 05.2016
- Factoring Ops department, trained in all operational areas and rotated among different job roles such as Invoice team, Disbursement team, Settlement team, Collection team, Static Creation Team & Project team.
- Liaising with clients and relationship officers of the bank to meet customer expectations.
- Attend to customer's enquiries and feedback to ensure a good experience for the customer.
- Customization of customer services to different clients to ensure that each clients have a good customer services experience.
- Processing of document, and ratification of any discrepancies in the submission by the client.
- Daily, monthly and yearly bank reconciliation.
- Reviewing of new system enhancing and testing of the system, signing off User Acceptance Testing.
Education
Double Major Degree - Business Management, Marketing
Murdoch University
Singapore01.2017
Skills
- Account Management
- Relationship Management
- Risk Monitoring
- Invoicing Financing
- Factoring / Receivable Financing
- Trade Credit Insurance
- Interpersonal Skills
- Analytical Mind
- Creativity
- Calm Decision Making
- Fast Learner
- Autonomous Work
- Multi-tasking
- Efficiency Under Pressure
Awards
- SCB GEM Award Winner, 2020
- SCB GEM Award Winner, 2021
Timeline
Trade Credit Practice
Marsh
01.2024 - Current
Portfolio Manager
Standard Chartered Bank
07.2017 - 01.2024
Sales Manager
First Trade Factoring
06.2016 - 06.2017
Bank Executive
DBS Bank Limited
03.2011 - 05.2016
Double Major Degree - Business Management, Marketing
Murdoch University
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