Gam Santhosh
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 12 years of customer support knowledge-base experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Engineer
Natural Cool Airconditioning & Engineering pte ltd
09.2013 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Standby Technical Support And Attend Complaints.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Diploma -
Electrical And Electronics Engineering
India,Tamil Nadu04.2008
Skills
- Emergency Response
- Technical Support
- Operational Support
- Product and Service Knowledge
- System Maintenance
- Staff Training
- Specifications Review
- Measurement Techniques
Accomplishments
- Supervised team of 30 staff members.
- Trained and led technical support teams of more than 20 support specialists.
- Best Employee in Technical Support award.
- Major Projects Include
- KEPPEL Group
- SBS transit
- Embassy OF France
- Panasonic Singapore
- NKF
Certification
- Installation Of Structural Supports For Air-Con Condensing Units _BCA
- City Multi(VRF) Installation & Commissioning _ITE
- Good Installation Practice _MITSUBISHI ELECTRIC
- R32 Awareness & Servicing Training _DAIKIN
- Technical Seminar For RAC_PANASONIC
- Training On RAC_FUJITSU
- Multi-V VI Installer Training_LG
Additional Information
- WSQ-Operate Scissor Lift Course
- WSQ-Operate Boom Lift Course
- WSQ-Workplace Safety And Health In Process Plant
- Supervise Construction Work In WSH
- Manage Work At Height
- Possess CLASS 3 Diving licesence
Timeline
Service Engineer
Natural Cool Airconditioning & Engineering pte ltd
09.2013 - Current
Diploma -
Electrical And Electronics Engineering
- Installation Of Structural Supports For Air-Con Condensing Units _BCA
- City Multi(VRF) Installation & Commissioning _ITE
- Good Installation Practice _MITSUBISHI ELECTRIC
- R32 Awareness & Servicing Training _DAIKIN
- Technical Seminar For RAC_PANASONIC
- Training On RAC_FUJITSU
- Multi-V VI Installer Training_LG
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