Gallen Tay
Summary
Dynamic professional with a proven track record at Fatfreq, excelling in client relations and problem-solving. Recognized for delivering high-quality work on time, optimizing customer experiences, and training team members in best practices. Strong attention to detail and effective time management skills drive successful project outcomes and foster lasting client relationships.
Overview
5
5
years of professional experience
Work History
Contractor
Maostone Technologies
03.2023 - 05.2023
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Trained new team members to apply best coding best practices and proper use of tools.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Intern
Fatfreq
08.2022 - 04.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Created a system of success to effectively double the work speed of co-workers
Brand Promoter
TC Acoustic
09.2018 - 04.2022
- Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
- Enhanced customer engagement for increased sales through product demonstrations and personalized interactions.
- Maintained a strong presence at trade shows and industry events to network with potential clients and showcase the brand''s offerings.
- Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
- Generated positive word-of-mouth referrals by consistently providing an exceptional customer experience during promotional events.
- Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
- Streamlined internal processes related to promoting events coordination by establishing efficient systems for information sharing and communication.
Education
No Degree - Diploma in Sonic Arts
Republic Polytechnic
Woodlands05-2023
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Worksite safety
- Safety compliance
- Schedule management
- Scheduling and planning
- Client relations
- Team collaboration
- Multitasking and organization
- Task delegation
- Critical thinking
- Client communication
Timeline
Contractor
Maostone Technologies
03.2023 - 05.2023
Intern
Fatfreq
08.2022 - 04.2023
Brand Promoter
TC Acoustic
09.2018 - 04.2022
No Degree - Diploma in Sonic Arts
Republic Polytechnic
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