Gabriel Ramos Currah
Singapore
Summary
Experienced international hotelier with a passion for excellence and committed to providing exceptional guest experiences. Dedicated to ensuring the success of the team by equipping them with necessary tools and fostering their confidence to deliver warm and memorable experiences to guests. A collaborative team player, always ready to support and problem-solve. Driven to continuously grow in the career, with the ultimate goal of running a hotel and consistently creating extraordinary experiences for all guests.
Overview
15
15
years of professional experience
Work History
Front Office Guest Relations Manager
Four Seasons Hotel Singapore
08.2022 - Current
- Oversee the Front Office operations to ensure all guest have a smooth and pleasant experience while ensuring the highest standards of service is provided
Front Office Duty Manager
The Fullerton Hotels & Resorts, Singapore
01.2021 - 07.2022
- Oversee the Front Office operation to ensure all departments operate smoothly and efficiently while providing pleasant experience for the guest
- Furthermore, to handle any unsatisfied guest or situation immediately
Spa Manager
The Fullerton Hotels & Resorts, Singapore
05.2021 - 12.2021
- Manage the department to maximize revenue through promotions and marketing strategies, and ensure it operates efficiently
- Simultaneously overlooking the Gym and Pool area
Reception Manager
The Fullerton Hotels & Resorts, Singapore
02.2019 - 01.2021
- Oversee the reception to ensure smooth operation and assist to handle any difficult situation that arise while supporting the team with their duties
Front Office Management Trainee
The Fullerton Hotels & Resorts, Singapore
07.2017 - 02.2019
- Learning and gaining the knowledge of the Front Office Department to provide memorable experience to all guest and assist in all areas
Internship in Kitchen
Swissôtel Am Kurfürstendamm Berlin
07.2016 - 08.2016
- Daily breakfast buffet preparations and set up
Internship in Marketing Communications
Fairmont Hotel and Swissôtel The Stamford Singapore
08.2015 - 02.2016
- Gained knowledge and experience with the social media platforms for marketing both hotels, as well assisting with the media and events
Asset Management Trainee
Raffles Hotel Singapore
06.2014 - 09.2014
- Audit and accounting of assets within the hotel property
Internship in Kitchen
Raffles Dubai, United Arab Emirates
08.2013 - 01.2014
- Gained knowledge and experience in each area of the kitchen
Internship in Service
Raffles Hotel Singapore
07.2009 - 08.2009
- Provided upscale in-room dining services to hotel guests and responsible for the semi-private service of Raffles 'famous' High Tea
Education
Service Innovation by Design (Short Course) -
Ecole hôtelière de Lausanne
01.2021
Bachelor of Science - International Hospitality Management
Ecole hôtelière de Lausanne
01.2017
International Baccalaureate Diploma -
Overseas Family School
01.2010
Skills
- Effective Communication
- Front office operations
- Teamwork and Leadership
- Problem-solving abilities
- Complaint Handling
- Client Relationship Management
- Computer Skills
- Hospitality and service knowledge
- Property Management Systems
- Work Planning and Prioritization
Languages
English
Spanish
French
Beginner (A1)
References
Available upon request
Hobbies and Interests
Excellence Service Award – Gold Award (2020 & 2021), Long Service Award 3 years (2020), Certificate of Commendation in contribution as a Team Member for the Outstanding Team “Front Office & Concierge” (2019), Certificate of Achievement for Perfect Attendance (2018), Certificate of Appreciation for the contribution for HRH Prince Charles and the Duchess of Cornwall’s stay at The Fullerton Hotel Singapore (2017) Excellence Service Award Silver training (2019), Quality Visitor Experience through Immersive Technologies, Forbes Hospitality training.
Personal Information
Nationality: Singaporean Mexican Canadian
Timeline
Front Office Guest Relations Manager
Four Seasons Hotel Singapore
08.2022 - Current
Spa Manager
The Fullerton Hotels & Resorts, Singapore
05.2021 - 12.2021
Front Office Duty Manager
The Fullerton Hotels & Resorts, Singapore
01.2021 - 07.2022
Reception Manager
The Fullerton Hotels & Resorts, Singapore
02.2019 - 01.2021
Front Office Management Trainee
The Fullerton Hotels & Resorts, Singapore
07.2017 - 02.2019
Internship in Kitchen
Swissôtel Am Kurfürstendamm Berlin
07.2016 - 08.2016
Internship in Marketing Communications
Fairmont Hotel and Swissôtel The Stamford Singapore
08.2015 - 02.2016
Asset Management Trainee
Raffles Hotel Singapore
06.2014 - 09.2014
Internship in Kitchen
Raffles Dubai, United Arab Emirates
08.2013 - 01.2014
Internship in Service
Raffles Hotel Singapore
07.2009 - 08.2009
Bachelor of Science - International Hospitality Management
Ecole hôtelière de Lausanne
International Baccalaureate Diploma -
Overseas Family School
Service Innovation by Design (Short Course) -
Ecole hôtelière de Lausanne
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