Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriel Pang

Singapore

Summary

Proven leader and adept communicator, I significantly enhanced team productivity and customer satisfaction at Parkway Shenton Pte Ltd. Skilled in staff management and customer service, I thrive in fast-paced environments, consistently achieving goals through effective training and mentoring. My approach combines strategic planning with a focus on impactful results, driving success across operations.

Overview

11
11
years of professional experience

Work History

Survey Experience Supervisor

Ministry of Manpower
03.2023 - 12.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Swab Supervisor

Parkway Shenton Pte Ltd
03.2021 - 01.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Sales Associate

Sirus Star Marking Pte Ltd
09.2020 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Waiter

Drinks & Co
08.2020 - 09.2020
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Operator

Seagate Singapore International Headquarters Pte.
05.2020 - 08.2020
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.

Customer Service Officer

Sephora Asia Pte. Ltd
05.2017 - 12.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Retail Assistant

Pet Lovers Centre Pte Ltd
01.2016 - 12.2016
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Sales Promoter

Samsung Electronics
09.2015 - 04.2016
  • Provided coupons, product samples and informational brochures to customers.
  • Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
  • Created and perfected various pitch promotions to attract customers toward products.
  • Requested contact information from potential customers to provide additional information.

Cashier

Aston Food & Beverage Specialities Pte Ltd.
06.2014 - 04.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Aerospace Technology / Busniess Services

Institute of Technical Education
Singapore
12-2018

N Levels -

Deyi Secondary School
N Levels
12-2015

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Survey Experience Supervisor

Ministry of Manpower
03.2023 - 12.2024

Swab Supervisor

Parkway Shenton Pte Ltd
03.2021 - 01.2022

Sales Associate

Sirus Star Marking Pte Ltd
09.2020 - 03.2021

Waiter

Drinks & Co
08.2020 - 09.2020

Operator

Seagate Singapore International Headquarters Pte.
05.2020 - 08.2020

Customer Service Officer

Sephora Asia Pte. Ltd
05.2017 - 12.2017

Retail Assistant

Pet Lovers Centre Pte Ltd
01.2016 - 12.2016

Sales Promoter

Samsung Electronics
09.2015 - 04.2016

Cashier

Aston Food & Beverage Specialities Pte Ltd.
06.2014 - 04.2015

Aerospace Technology / Busniess Services

Institute of Technical Education

N Levels -

Deyi Secondary School

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