Gabriel Er
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at AWESOME 1 PTE. LTD. and McDonald's. Skilled in operations management and decision-making, adept at employee training and fostering a collaborative environment. Demonstrated ability to solve complex customer issues, significantly improving service standards. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
6
6
years of professional experience
Work History
Shift Manager
AWESOME 1 PTE. LTD.
10.2021 - 09.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Team Leader
AWESOME 1 PTE. LTD.
07.2021 - 10.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Service Crew Member
AWESOME 1 PTE. LTD
07.2019 - 07.2021
- Collaborated with team members to meet high standards of service during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Service Crew Member
McDonald's
10.2016 - 03.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Singapore-Cambridge GCE Ordinary Level -
Orchid Park Secondary School
Singapore12.2018
Primary School Leaving Examination -
Jiemin Primary School
Singpaore12.2014
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Shift Manager
AWESOME 1 PTE. LTD.
10.2021 - 09.2022
Team Leader
AWESOME 1 PTE. LTD.
07.2021 - 10.2021
Service Crew Member
AWESOME 1 PTE. LTD
07.2019 - 07.2021
Service Crew Member
McDonald's
10.2016 - 03.2018
Singapore-Cambridge GCE Ordinary Level -
Orchid Park Secondary School
Primary School Leaving Examination -
Jiemin Primary School
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