Gabriel Nazol
Summary
To obtain a position where I can apply and develop my personal and professional skills, contribute meaningfully to be organization's goals, and grow within the company though dedication and performance.
Overview
3
3
years of professional experience
Work History
Guest Experience Supervisor
The Westin Singapore
12 Marina View, Asia Square Tower 2 S018961
08.2025 - Current
- Assisted guests with inquiries, ensuring a welcoming atmosphere.
- Learned and utilized customer service software to manage guest interactions.
- Adapted quickly to changing environments, providing timely support during peak periods.
- Collaborated with team members to enhance overall guest experience strategies.
- Stocks Management (ordering/ keeping the PAL level updated / minimizing borrowings and wastage)
- Meeting rooms conversion.
- Equipment maintenance , including implementing weekly,monthly,cleaning schedule
- In-change of small wares including glass/china/silver inventory and PAR
- Food Hygiene ,including keeping up the forms and records of all Food Hygiene related requirements.
- Assisting Club Manager with rostering which includes : liaising with the Inhouse/agency casual labor schedules and requests.
- In-charge recording to checkbook account for Food and Beverage cost and P&L purpose.
Guest Experience Expert
The Westin Singapore
12 Marina View, Asia Square Tower 2 S018961
10.2022 - 08.2025
- Collaborated with team members to enhance overall guest experience strategies.
- Adapted quickly to changing environments, providing timely support during peak periods.
- Learned and utilized customer service software to manage guest interactions.
- Assisted guests with inquiries, ensuring a welcoming atmosphere.
- Responded to guest inquiries to maximize guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Stock management which include , ordering/keep the PAR level.
- Equipment maintenance , and weekly / monthly cleaning schedule.
- Assisting Club Supervisor in Experiential Event Implementation.
Education
Bachelor of Science - Business Administration
UNITED SCHOOL OF SCIENCE AND TECHNOLOGY COLLEGE
01-1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Interpersonal
- Communication Verbal and written
- Leadership
- Technical , LS/GXP-basic knowledge,Check SCM
- Other Skills: Stock management : ordering , par guide, stock rotation, inventory management
Languages
English
Timeline
Guest Experience Supervisor
The Westin Singapore
08.2025 - Current
Guest Experience Expert
The Westin Singapore
10.2022 - 08.2025
Bachelor of Science - Business Administration
UNITED SCHOOL OF SCIENCE AND TECHNOLOGY COLLEGE