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Gabriel Elvin Gan
Customer Care
Summary
Accomplished professional with a proven track record in project management and customer relationship management, honed at Prudential Singapore and other leading firms. Expert in fostering client loyalty, negotiating with suppliers, and leading cross-functional teams to exceed business goals. Demonstrates exceptional problem-solving and leadership skills, ensuring seamless operations and enhanced customer satisfaction. Dedicated to applying training, monitoring and morale-building abilities to improve employee engagement and boost performance.
Accomplishments
- Resolving 200 backlog cases of Customers Care problems within 1 month.
- Manage Staff Training in Basic English, Safety as well Operational matters.
- Increased company revenue by USD$12 million by negotiating new supplier contract.
- Supervised team of 50 to 100 staff members.
- Changed company safety shoe policy at no cost, resulted in company savings of 40 man days of Medical Leave per annum.
Overview
15
15
years of professional experience
9
9
Certificates
7
7
Languages
Work History
Small Business Owner
Leng Mini-Mart
Singapore
05.2021 - Current
- Achieved 4x Sales in 2022 as compared to 2021.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for successful small business, ensuring efficient processes and quality services.
Private Hire Driver
Grab & Uber
Singapore
09.2016 - 11.2023
- Achieved 4.95 Star Rating over 17,000 trips
- Top 10% tier driver with Uber
- Provided exceptional customer assistance during emergencies or other difficult situations that arose during trips.
- Received consistent positive feedback from passengers on punctuality, professionalism, and driving ability.
Financial Advisor
Prudential Assurance Company Singapore
Singapore
06.2012 - 07.2015
- Trained new hires to pass all 6 certifications at first attempt.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
QA/Project/Fabrications/Purchasing Co-Ordinator
Underwater Technology Services (S) Pte. Ltd.
Singapore
12.2009 - 01.2012
- Reduced cost per SAT Diving System by USD$2M for 6 sets.
- Reduced Fabrication time by 25%.
- Managed cross-functional teams to ensure seamless coordination between QA, Fabrication, and support departments.
- Coordinated with vendors to negotiate contracts, secure materials at competitive prices, and maintain strict adherence to schedules for seamless execution of projects.
Education
Bachelor of Arts - Logistics And Supply Chain Management
University of Northumbria
United Kingdom 04.2001 -
Skills
Customer Relationship Management (CRM)
Conflict Management
Problem-Solving
Training and mentoring
Team Building and Leadership
One Call Resolution
Certification
IELTS 7.5
Software
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Zoom Workplace
Microsoft Teams
Google Drive
Timeline
IELTS 7.5
06-2024
Small Business Owner
Leng Mini-Mart
05.2021 - Current
Private Hire Driver
Grab & Uber
09.2016 - 11.2023
Financial Advisor
Prudential Assurance Company Singapore
06.2012 - 07.2015
QA/Project/Fabrications/Purchasing Co-Ordinator
Underwater Technology Services (S) Pte. Ltd.
12.2009 - 01.2012
Bachelor of Arts - Logistics And Supply Chain Management
University of Northumbria
04.2001 -