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Gabriel Elvin Gan
Customer Care
Summary
Accomplished professional with a proven track record in project management and customer relationship management, honed at Prudential Singapore and other leading firms. Expert in fostering client loyalty, negotiating with suppliers, and leading cross-functional teams to exceed business goals. Demonstrates exceptional problem-solving and leadership skills, ensuring seamless operations and enhanced customer satisfaction. Dedicated to applying training, monitoring and morale-building abilities to improve employee engagement and boost performance.
Accomplishments
- Resolving 200 backlog cases of Customers Care problems within 1 month.
- Manage Staff Training in Basic English, Safety as well Operational matters.
- Increased company revenue by USD$12 million by negotiating new supplier contract.
- Supervised team of 50 to 100 staff members.
- Changed company safety shoe policy at no cost, resulted in company savings of 40 man days of Medical Leave per annum.
Overview
15
15
years of professional experience
9
9
Certificates
7
7
Languages
Work History
Small Business Owner
Leng Mini-Mart
05.2021 - Current
- Achieved 4x Sales in 2022 as compared to 2021.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for successful small business, ensuring efficient processes and quality services.
Private Hire Driver
Grab & Uber
09.2016 - 11.2023
- Achieved 4.95 Star Rating over 17,000 trips
- Top 10% tier driver with Uber
- Provided exceptional customer assistance during emergencies or other difficult situations that arose during trips.
- Received consistent positive feedback from passengers on punctuality, professionalism, and driving ability.
Financial Advisor
Prudential Assurance Company Singapore
06.2012 - 07.2015
- Trained new hires to pass all 6 certifications at first attempt.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
QA/Project/Fabrications/Purchasing Co-Ordinator
Underwater Technology Services (S) Pte. Ltd.
12.2009 - 01.2012
- Reduced cost per SAT Diving System by USD$2M for 6 sets.
- Reduced Fabrication time by 25%.
- Managed cross-functional teams to ensure seamless coordination between QA, Fabrication, and support departments.
- Coordinated with vendors to negotiate contracts, secure materials at competitive prices, and maintain strict adherence to schedules for seamless execution of projects.
Education
Bachelor of Arts - Logistics And Supply Chain Management
University of Northumbria
United Kingdom 04.2001 -
Skills
Customer Relationship Management (CRM)
Certification
IELTS 7.5
Software
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Zoom Workplace
Microsoft Teams
Google Drive
Timeline
IELTS 7.5
06-2024
Small Business Owner
Leng Mini-Mart
05.2021 - Current
Private Hire Driver
Grab & Uber
09.2016 - 11.2023
Financial Advisor
Prudential Assurance Company Singapore
06.2012 - 07.2015
QA/Project/Fabrications/Purchasing Co-Ordinator
Underwater Technology Services (S) Pte. Ltd.
12.2009 - 01.2012
Bachelor of Arts - Logistics And Supply Chain Management
University of Northumbria
04.2001 -
Taxi Driver Vocational License
2023-11
Forklift Operator (5 tons) License Refresher Course (original date Apr 2003)
2023-08
M8A - Collective Investment Schemes II
2013-01
M8 - Collective Investment Schemes
2012-07
Health Insurance
2012-07
M9A - Insurance and Investment-Linked Policies II
2012-05
M5 - Rules and Regulations For Financial Advisory Services
2012-04
M9 - Life Insurance and Investment-Linked Policies
2012-04
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