Fyonne Kwek

• Lead and supervise the centre management team for the daily operation of the mall
• Prepare annual budgeting and review of quarterly reforecast of cashflow
• Plan and control Centre’s P&L budget and ensure all expenditures are within approved budget
• Oversee Marketing and Leasing teams to ensure optimum occupancy, tenant mix, strategic position and NPI performance
• Oversee maintenance and repair team to ensure regular upkeep of the mall
• Close engagement with leasing team and tenants/prospects for renewal and new leases
• Formulate leasing strategies with the team and brainstorm for prospective tenants
• Control and manage arrears to prevent bad debt occurrence
• Close collaboration with Asset Management team
• Prepare monthly Management reports

• Oversee the leasing team to achieve high occupancy and rental rates
• Plan work distribution for the team to maximise efficiency
• Engage in renewal negotiation with tenants
• Prospect and market available spaces to prospects
• Maintain good landlord-tenant relationship
• Prepare monthly reports for management
• Prepare slides and present in monthly meetings to Management
• Ensure arrears management are prompt and in place
• Make recommendation in property tax related matters to asset team
• Assist the General Manager in leasing matters
• Coverer for General Manager during her absence
• Prepare annual budgeting
• Plan and prepare asset plan
• Manage P&L for Leasing team to ensure that budgeted revenues are achieved
• Sign and approve ez-leases for Marketing team for casual leases
• Involved in mini AEI, identify suitable new locations for leasing
• Guided operations, marketing and leasing teams on the new regulations and procedures during the start of Covid-19
• Prepare installment plans for tenants during Covid and make recommendations to management

• Leasing of retail space at Causeway Point
• Engage in renewal negotiations with tenants
• Engage with prospective tenants for vacant/potential units
• Tenancy management and lease administration
• Handle tenancy related issues and tenants’ feedbacks
• Prepare monthly reports for management
• Check and prepare Gross Turnover Reports for billing and reporting
• Prepare annual budgeting/forecast for the mall
• Temporary deployed to East Point to assist in leasing matters for 3 months
• Represented the team for SAP migration of current data and training
• Prepare arrears reports and contact tenants who default in payments

• Leasing of retail, commercial and industrial properties
• Engage in renewal negotiations with tenants
• Tenancy management and lease administration
• Prepare market reports and marketing updates to landlords
• Conduct viewings with prospective tenants
• Built good relationship with landlords, prospects and tenants
• Prepared and participated in tender submissions for sole and panel of marketing agents
• Cold call prospective tenants for the spaces available under our care
• Draft and place advertisements for our projects
• Assisted prospects in tender preparation
• Selected as one of the two representatives to be the administrator for company for CEA related matters
• Reviewed possible business opportunities for the team through tenders and prepared profit and cost analysis for evaluation

Lease Renewal - Industrial (2007-2012)

• In charge of the renewal of 2 industrial properties (a warehouse complex and 4 blocks of flatted factories)
• Developed good negotiation skills for renewal processes
• Constant communication and updates with landlord on the renewal process
• Developed good relationships with the tenants

Retail Mall Management Office - Leasing (Jan 11 – Feb 11)

• Tasked to help out at one of the shopping malls as the leasing personnel
• Worked out technical details on site with the team and prospective tenants
• Met tenants for discussion on rental rebates, highlighting the terms and conditions for the eligibility
• Prepared Licence Agreement, Letter of Offer, Lease Agreement and online stamp duty
• Leased atrium space to tenants

• Assisted in the daily updating of real estate happenings in Asia-Pacific
• Involved in two shopping centres projects (downtown, regional centre) by gathering information related to the malls
• Analysed and conducted site investigations on the respective sites
• Researched and updated the latest statistical figures into their database
• Edited and formatted an industrial research report