Fuzi Juliyati
Summary
I am a native Indonesian speaker with working experience in a flexible, dynamic, and fast-paced environment. Experience in leading a team of five and well performed. As a Trust and Safety Specialist, I have been awarded as The Best Performer and Cheers Award for promoting a positive working environment. I always hit beyond the expected quality score which include accuracy, speed, and productivity. I would describe myself as someone who is adaptable to changes, has positive attitude towards learning and goal focused. I demonstrate self- motivation, professionalism, and able to work well in a team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TRUST AND SAFETY SPECIALIST - Quality Analyst
Genpact Consulting (Singapore) Pte. Ltd
12.2020 - Current
- Analyzed quality and performance data to support operational decision-making.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Process and review content in Commerce Workflow as well as Safety Queue and flag for action. Remain up to date with client policies and guidelines
- Making precise weekly assessment for agents in accordance to defined policies and procedures
- Handling Trust & Safety documentations and report potential offensive contents
- Fulfill and maintain acceptable performance metrics such as quality score, productivity, and attendance
- Clearly demonstrate passion for ensuring the success of Social Media culture of excellence and commitment to quality audit
- Working closely with all departments to prioritise efforts while providing timely and high quality service
- Administered 8 workflows internal quality audits and assessed results to inform corrective action measures.
- Conducting QA Engagement Session and coaching for Agents as needed
- Used Tableau to create presentations, flowcharts and graphs detailing data analysis results and Weekly Business Report.
Team Leader Teacher
Lentera Harapan Primary School
07.2016 - 06.2019
- Leading and working with grade level colleagues to plan and coordinate weekly syllabus
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives and to address students' behavioral and academic issues.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Create and adapt lesson plans according to students’ academic needs in line with national curriculum
- Prepare and administer regular subject for formative and summative assessments to 29-32 students. Shifted between formal and informal methods of teaching to keep students engaged.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Education
Bachelor of Education - Mathematics
Pelita Harapan University
Indonesia06.2016
Bachelor of Education - Mathematics Education
Corban University
USA06.2016
Skills
- Trust and Safety Specialist
- Writing and speaking formal Indonesian
- Mathematical Reasoning and Problem solving
- Microsoft Office - Word, Excel, and Power Point
- Audit Processes
- Software Quality Assurance Knowledge
- Quality System Regulations
- Data Analysis
- Internal Policy Implementation
- Investigation
- Risk Identification
- Data Security
Certification
Generative AI by Genpact - 2023
Python for Data Professional by DQLab
Lean Six Sigma - Green Belt by Genpact
Data Bridge Green Belt – Data Driven Decision Making by Genpact
Anti-Money Laundering / Counter Terrorism Financing 2018 - Internal Training by Meta
Languages
Bahasa Indonesia
Bilingual or Proficient (C2)
English
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
TRUST AND SAFETY SPECIALIST - Quality Analyst
Genpact Consulting (Singapore) Pte. Ltd
12.2020 - Current
Team Leader Teacher
Lentera Harapan Primary School
07.2016 - 06.2019
Bachelor of Education - Mathematics
Pelita Harapan University
Bachelor of Education - Mathematics Education
Corban University
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