FU TAO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
9
9
years of professional experience
Work History
customer service executive
JEUNESSE PTE LTD
04.2021 - 08.2023
- Handle email,Text and phone enquiries and walk in customer’s enquiries
- Manage counter queue and crowd control
- Advise distributors to update account and membership information
- Check and process orders, handle cash and credit card transactions
- Process returns and refunds,charge authorization,s requests and termination of membership
- Liaise with HQ on distributors’ requests and enquiries
- Building local and overseas customer relationships.
sales coordinator
DFS VENTURE SINGAPORE PTE LTD
06.2018 - 05.2020
- Deal with any customer complaints and resolves the issue as necessary
- Generates and processes new sales leads as necessary.
- Approach and guid world wide travels, understand their needs and inquires.
- Provide excellent services with product knowledge and services.
- Achieve personal and shop target and make sure stocks are fully placed and display etc…
Sales Associate
Clarins PTE LTD
10.2016 - 05.2018
- Maintain customers database and membership
- Attend to all sales enquiries
- Follow up with customers to make sure that they are satisfied with a particular product
- Necessary administrative work including filling reports or managing store inventory and ordering stocks
Sales Associate
LUXASIA PTE LTD
09.2014 - 10.2016
- Work closely with team members or independently serve customers to meet their needs
- Offering customer high level of service Work hard to achieve personal and store target
- Sampling to engage with new member and build membership
Education
Diploma in logistic and supply chain management -
kaplan higher education institute
01.2017
Cooking cuisine and nutrition -
sichuan tourism institute
01.2013
Skills
- Highly responsible and reliable
- Good knowledge of retail and service
- Team player with good communication skill and the ability to deal with people at all level
Timeline
customer service executive
JEUNESSE PTE LTD
04.2021 - 08.2023
sales coordinator
DFS VENTURE SINGAPORE PTE LTD
06.2018 - 05.2020
Sales Associate
Clarins PTE LTD
10.2016 - 05.2018
Sales Associate
LUXASIA PTE LTD
09.2014 - 10.2016
Diploma in logistic and supply chain management -
kaplan higher education institute
Cooking cuisine and nutrition -
sichuan tourism institute
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