ARJHUN CATRIZ

Kept hotel lobby areas spotlessly clean and tidy, maintaining five-star standards from guest arrival to departure.
Carried out room inspections ahead of customer check-in, ensuring quality standards met brand expectations.
Greeted hotel guests with warmth and professionalism, providing exceptional first impressions for positive hospitality experiences.
Managed customer reservations, seeking best-possible prices to maintain excellent customer satisfaction levels.
Coordinated welcome gifts and special room amenity requests, ensuring customers received exact experience requirements.
Maintained outstanding local cultural knowledge, offering guests up-to-date advice on nearby places and experiences of interest.
Checked customers in and out promptly and politely, handling payments and processing satisfaction surveys.
Provided diligent front-of-house security, reporting concerns to hotel management for prompt resolution.
Collaborated effectively with front-of-house teams to deliver efficient hospitality services for maximized customer satisfaction.
Demonstrated impeccable communication and relationship-building skills, interacting naturally and easily with hotel guests.

Directed client calls, contributed, took notes and followed up with client.
Created engaging and original content to support marketing campaigns
Handled client inquiries, pushing upselling and cross-sales of promotional products and seasonal lines.

Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
Organized files, faxed reports and scanned documents into document management system.
Supported staff with clerical tasks for well-maintained office administration.
Directed incoming mail, interoffice messages and packages to office recipients.
Provided high level of administrative support, including copying, faxing and document distribution.