Frederick See Hong Guan
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
Account Manager, Enterprise Business
LGA Telecom Pte Ltd
09.2021 - Current
- Job Scope:
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Achieved or exceeded company-defined sales quotas
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
Sales Associate
M1 Shop Pte Ltd
11.2015 - 09.2021
- Job Scope:
- Achieve and exceed personal and shop monthly target
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Troubleshooting and aid to resolve customer’s service related matters
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Reason for Leaving : Seeking future career prospect.
Sales Specialist
Best Denki (S) Pte Ltd
07.2012 - 10.2015
- Job Scope: -
- To promote and cross-sell Best Denki suite of service to new/existing customer.
- Achieve and exceed personal and shop monthly target.
- Handle inbound and outbound queries.
- To perform monthly department stock requisitions and inventory control
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- To raise purchase order for consignment unit and liaise with vendor for consignment stock delivery
- Coordinate with vendors for roadshow set-up
- To perform daily shop cashier closing duties
- To perform inventory stock receiving and returns
- To perform monthly shop logistic stock count and tallying
- Reason for Leaving : Seeking advanced career prospect.
Management Associate
Challenger Technologies Limited
05.2011 - 05.2012
- Job Scope:
- To promote and cross-sell Challenger’s suite of service to new/existing Customer
- Responsible for timely and accuracy forecasting and purpose action plan for improvement
- Achieve and exceed personal and shop monthly target
- Oversaw training and onboarding process for all newly hired employees.
- Perform monthly department stock requisitions and inventory control
- To perform daily shop cashier closing duties
- To perform inventory stock receiving and returns
- To perform monthly shop logistic stock count and tallying
- Reason for Leaving : End of employment contract.
Service Assistant
Sheraton Towers Singapore Hotel
06.2009 - 02.2011
- Job Scope:
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Respond to customer’s queries on latest promotion, celebration cake and restaurant dining reservation
- Explained menu items and suggested appropriate options for food allergy concerns.
- Daily restaurant buffet station set-up and turnover
- Daily restaurant opening and closing set-up, prepare meal periodic revenue report by dining period and banquet event order closing
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Part-timers coaching and training
- Assisted cashiers with processing customer payments and documenting orders.
- Trained new part-timers on company policies and procedures.
- Reason for Leaving : Seeking future career advancement.
Education
Bachelor of Arts - Tourism, Leisure & Hospitality
Liverpool John Moores University
United Kingdom10.2008
Advanced Diploma - Hospitality Management (Hotel Management)
Tunku Abdul Rahman College
Malaysia05.2008
Diploma - Hospitality Management (Hotel Management)
Tunku Abdul Rahman College
Malaysia05.2006
Certificate - Hospitality Management (Hotel Management)
Tunku Abdul Rahman College
Malaysia05.2005
High School Diploma -
SMK Ayer Tawar
Malaysia 12.2002
Skills
- Proficiency in Microsoft Office suites; Dynamic 365; SAP; Salesforce; Freshdesk CRM; MICROS POS and Navision system
- Account Management
- Strategic Planning
- Product and Service Sales
- Business Negotiation
- Acquisition and Retention Strategies
- Customer Relationship Management
Additional Information
- Nationality : Malaysian
- Race : Chinese
- Marital Status : Single
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Cantonese)
Advanced (C1)
Reference
Eliza Lee (Ms)
Senior Account Manager, Netpluz Asia Pte Ltd
Mobile: 8306 8642
Timeline
Account Manager, Enterprise Business
LGA Telecom Pte Ltd
09.2021 - Current
Sales Associate
M1 Shop Pte Ltd
11.2015 - 09.2021
Sales Specialist
Best Denki (S) Pte Ltd
07.2012 - 10.2015
Management Associate
Challenger Technologies Limited
05.2011 - 05.2012
Service Assistant
Sheraton Towers Singapore Hotel
06.2009 - 02.2011
Bachelor of Arts - Tourism, Leisure & Hospitality
Liverpool John Moores University
Advanced Diploma - Hospitality Management (Hotel Management)
Tunku Abdul Rahman College
Diploma - Hospitality Management (Hotel Management)
Tunku Abdul Rahman College
Certificate - Hospitality Management (Hotel Management)
Tunku Abdul Rahman College
High School Diploma -
SMK Ayer Tawar
Similar Profiles
ZHOU BINZHOU BIN
Director of Finance at China Telecom ( Asia Pacific) Pte. Ltd.Director of Finance at China Telecom ( Asia Pacific) Pte. Ltd.
Yong Chang TeyYong Chang Tey
Procurement Manager at SIMBA Telecom Pte. Ltd.Procurement Manager at SIMBA Telecom Pte. Ltd.
Fong Beng LeongFong Beng Leong
Manager at Comba Telecom Systems (S) Pte LtdManager at Comba Telecom Systems (S) Pte Ltd