Franz Kelly Parcon

• Supported team with knowledgeable administrative assistance.

a. Fixing search suppressed listing
b. Variation Review Sharing
c. Creating a Variation
d. Addressing Policy Violation
e. Website management
f. Account Health management
g. Sales management
h. Branding management
i. Fixing product information
j. Feed file upload support

• Gathered, organized and input data into Seller Central.
• Created, prepared, and delivered reports to various departments.
• Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
• Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
• Answered questions regarding seller inventory, shipping, payments and buyer complaints.
• Provided seller support on refunds, posted feedback and policy changes.
• Utilized ticketing system to track customer requests and prioritize urgent needs.

• Researched and resolved customer complaints and disputes related to credit card accounts.
• Assisted customers with questions and inquiries to provide information regarding credit card accounts.

1. Payments

2. Personal Info Update

3. Rewards Management

4. Digital Profile Troubleshooting

5. Initiate Disputes

6. Filing Lost Card and Fraud Reports

7. Calculating Interest Charges

8. Activating Cards

9. Adding an Authorized User or Account Manager

10. Locking and Unlocking Card

11. Payment Investigation

12. Closing Account

• Built strong relationships with customers to increase retention and loyalty.
• Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.

• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Supported accounts receivable operations within assigned functions.
• Identified, analyzed and researched systemic issues and made recommendations for resolution.
• Provided exceptional customer service to patients, answering questions and addressing concerns.

1. Benefits Inquiry
2. Billing Cycle Inquiries
3. Dis-enrollment Request
4. Grievance Status and Initiate
5. Material Request
6. Plan Change
7. Reinstatement

• Providing support in setting up WIFI connection.
• Monitoring/Transferring calls in relation to IT support.
• Troubleshooting IT related issues such as:

a. Internet Issues

b. IP Address configuration

c. Troubleshooting IP phones and IP printers

d. Configuring PC sharing

e. PC Formatting

f. Repairing laptop and resolving parts dysfunction

• Software Installation such as:

a. Drivers
b. Office Suite
c. Browsers

• Installation and monitoring IP cameras, Biometrics and Database.
• Helped department set up equipment for meetings, events and operations.
• Helped IT team document core systems configurations, relevant passwords, and system access requirements.