FRANSCO Goh
Summary
Proven Security Officer with a track record of enhancing safety and customer service at Kuldeep Singh. Skilled in Incident Reporting and excelling in superior customer service, demonstrated through effective emergency response and visitor screening. Adept at leading teams to improve security measures, ensuring a secure environment for employees and guests alike.
Overview
3
3
years of professional experience
Work History
Security Officer
Kuldeep Singh
04.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Retail Assistant
Khoo WAH Eng
05.2021 - 03.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Worked with loss prevention in monitoring shopper behavior.
Education
N Level -
Majusri Secondary School
Ubi 12.2013
PSLE -
Bendemeer Primary School
Boon Keng 12.2009
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Superior customer service
- Emergency Response
- FLUENT IN English and Mandarin
- Visitor tracking
- Access Control Management
- Threat Assessment
- Staff Management
- Workplace Safety
- Patrolling
- Punctuality
- Reporting skills
- Alarm systems
- Vehicle inspections
- Team Player
- Honest and Dependable
- Visitor screening
Timeline
Security Officer
Kuldeep Singh
04.2023 - Current
Retail Assistant
Khoo WAH Eng
05.2021 - 03.2023
N Level -
Majusri Secondary School
PSLE -
Bendemeer Primary School
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