Summary
Overview
Work History
Skills
Software
Timeline
Generic

Frankie Choy Hee Soo

Food & Beverage Manger

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

41
41
years of professional experience

Work History

Bar Manager

Redhouse Seafood Restaurant
03.2011 - 10.2024
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Enhanced team productivity through effective scheduling and task delegation.

Bar & Restaurant Manager

Raffles Marina Pte Ltd
11.2003 - 03.2011
  • Managing the Operation.
  • Coordinating with wine & liquor supplier.
  • Store Inventory
  • Planing of leave & duty roster for the staff.
  • In-charge of recording Overtime.
  • Provide training for the staff.
  • Planning Function.
  • Liaising with the Kitchen Chef for the food.

Assistant Manager

Union Bar and Resturants
11.1998 - 11.2003
  • Assisting the manager in the Daily Operation.
  • Order Taker.
  • Inventory
  • Prepared Daily Sale Report.
  • Bartender.
  • Cashier.
  • Food runner.

Senior Captain

Jack's Place
12.1997 - 09.1998
  • Assisting the Manager in the Operation.
  • Order Taker.
  • Inventory.
  • Prepared Daily Sales Report.

Assistant Floor Manager

Chao Phaya Thai Seaford Restaurant
08.1993 - 09.1997
  • Assisting the Manager in the Daily Operation.
  • In-charge of recording Overtime.
  • Planning of leave & Duty Roster for the staff.
  • Coordination with new suppliers.
  • Liaising with customer on their Wedding Dinners.


Captain

Goodwood Park Hotel
04.1988 - 08.1993

- Order Taker.

- Assuring Good Service.

- In-charge of staff & provide training to new staff.

Waiter at Coffee Garden

Hotel Shangri-la
03.1985 - 04.1988
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Assisting Pantry.
  • Order Taker.
  • Food Runner.

Waiter Fine Dining

Pinetree Country Club
03.1984 - 03.1985
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • setting up the table.
  • Food runner.
  • Order Taker.

Skills

Bar management

Software

Comfortable with Microsoft Windows 95/98/2000/XP/NT

Microsoft Words/Excel

Timeline

Bar Manager

Redhouse Seafood Restaurant
03.2011 - 10.2024

Bar & Restaurant Manager

Raffles Marina Pte Ltd
11.2003 - 03.2011

Assistant Manager

Union Bar and Resturants
11.1998 - 11.2003

Senior Captain

Jack's Place
12.1997 - 09.1998

Assistant Floor Manager

Chao Phaya Thai Seaford Restaurant
08.1993 - 09.1997

Captain

Goodwood Park Hotel
04.1988 - 08.1993

Waiter at Coffee Garden

Hotel Shangri-la
03.1985 - 04.1988

Waiter Fine Dining

Pinetree Country Club
03.1984 - 03.1985
Frankie Choy Hee SooFood & Beverage Manger