Hi, I’m
Francis James Fox
Business Owner
Summary
Accomplished Business Owner at English Football School Pte Ltd, I leveraged strategic planning and relationship building to exceed customer expectations, resulting in significant market expansion and revenue growth. Skilled in operations management and staff development, I fostered a culture of continuous improvement and innovation, driving a high success rate in project closures and robust business development.
Overview
13
years of professional experience
Work History
English Football School Pte Ltd
Business Owner
07.2011 - Current
Job overview
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Trained and motivated employees to perform daily business functions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Optimized workflow by analyzing operational data and implementing process improvements.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Oxford Brookes University Oxford
from Mental Health Nursing
09.2002
Skills
Staffing oversight
Operations management
Strategic planning
Consulting
Negotiation
Contract Management
Business planning
Budgeting
Customer Relations
Financial Management
Staff Management
Business Development
Project Management
Business administration
Product development
Employee reviews
Client account management
Relationship building
Employee scheduling
Budget development
Staff training/development
Delegation
Scheduling
Effective leader
Timeline
Business Owner
English Football School Pte Ltd
07.2011 - Current
Oxford Brookes University
from Mental Health Nursing