Francisca Recabarren
Summary
Driven by a results-focused approach, I leveraged my expertise in project coordination and customer service at the University of Chile, Santiago, enhancing operational efficiency and customer satisfaction. My background includes streamlining documentation systems, leading ISO 9001 audits, and developing strategic plans, demonstrating a blend of strong organizational skills and a commitment to excellence. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
9
9
years of professional experience
Work History
Coordinator Graduated Courses
University of Chile, Santiago
2022.03 - 2022.11
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Coordinator of Community Courses
University of Chile, Santiago
2019.11 - 2022.03
- Entered data, generated reports, and produced tracking documents.
- Coordinate integrated management system. Internal lead of approved ISO 9001 audit.
- budget and resources management for area
- Controlled and developed area indicators.
- Create year courses offer.
- Create online courses, during Covid.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Coordinate teachers, classrooms and schedule.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
Coordinator Assistent Community Courses
University of Chile, Santiago
2015.04 - 2019.11
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted approved ISO 9001 audit.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Streamlined document preparation, ensuring accuracy and compliance with university standards.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Planned and coordinated logistics and materials for courses.
- Organized coffee break, office supplies and classrooms for courses.
Journalist (relief)
Las Ultimas Noticias, Santiago
2015.01 - 2015.03
- Wrote, edited and produced stories for Internet and digital channels.
- Developed story ideas and conducted interviews with industry experts.
- Researched and gathered information to develop accurate and credible stories.
- Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.
- Performed research and checked facts to maintain high standard of journalistic integrity.
Journalist Intern
Las Últimas Noticias, Santiago
2014.01 - 2014.04
- Enhanced article quality by conducting thorough research and fact-checking before submission.
- Demonstrated adaptability by covering politics and international news.
- Supported fellow interns by providing guidance or assistance when needed fostering a collaborative work environment.
- Participated in editorial meetings to discuss story ideas and content.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
Education
No Degree - South American History
University of Chile
Chile12.2016
Bachelor of Social Communication - Communication
University of Chile
Chile12.2015
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Discretion and Confidentiality
- Schedule Coordination
- Project Coordination
- Event Planning
- Project assistance
- Multitasking and Organization
- Administrative Management
Knitting, reading, traveling, sewing.
I enjoy my free time doing any of these activities. Usually I´m knitting something for my family, or discovering history through books. And I´m always looking for some new skills in hand craft like machine sewing and embroidery.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Coordinator Graduated Courses
University of Chile, Santiago
2022.03 - 2022.11
Coordinator of Community Courses
University of Chile, Santiago
2019.11 - 2022.03
Coordinator Assistent Community Courses
University of Chile, Santiago
2015.04 - 2019.11
Journalist (relief)
Las Ultimas Noticias, Santiago
2015.01 - 2015.03
Journalist Intern
Las Últimas Noticias, Santiago
2014.01 - 2014.04
No Degree - South American History
University of Chile
Bachelor of Social Communication - Communication
University of Chile
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