Summary
Overview
Work History
Education
Skills
Timeline
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Francis Lee Chin Shu

Simpang Perak

Summary

  • Rule enforcement Dispute resolution Betting operations Accomplished Casino Supervisor professional with a truly creative passion for giving exceptional guest service. A solid working knowledge of Roulette, Mini Baccarat, Pontoon, Blackjack and supervising. Operations monitoring Staff supervision Fast learner Hardworking Highly responsible Languages Chinese
  • English
  • Malay
  • Hokkien
  • Cantonese

Overview

14
14
years of professional experience

Work History

Casino Croupier

Marina Bay Sands
02.2024 - Current

Hawkers

Self-employeed
01.2022 - 11.2023

Customer Service Supervisor

Genting Malaysia Berhad
10.2010 - 11.2021
  • Served as a friendly, hardworking, and punctual employee
  • Observed patrons' behaviour for signs of cheating and foul play, swiftly intervening or escalating concerns to security
  • Checked card and dice inventories to maintain quality standards and deliver service levels
  • Understood and calculated payouts quickly to maintain game flow and maximise betting opportunities
  • Engaged new customers with advice on games, services and facilities, promoting extended visits to increase spending
  • Monitored gaming and betting operations to ensure house rules and regulations were adhered to
  • Managed cash flow by maintaining adequate cash and chip quantities for gaming needs.

Education

Secondary School - SMK Sri Kota
Taiping, Perak
12.2009

Primary School-SJK(C) Hua Lian 1
Taiping, Perak
12.2004

Skills

  • Strong mathematical skills
  • Patience and composure

Timeline

Casino Croupier

Marina Bay Sands
02.2024 - Current

Hawkers

Self-employeed
01.2022 - 11.2023

Customer Service Supervisor

Genting Malaysia Berhad
10.2010 - 11.2021

Secondary School - SMK Sri Kota

Primary School-SJK(C) Hua Lian 1

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Francis Lee Chin Shu