Frances SY Warren
Summary
Experienced Executive Secretary with a proven track record of providing high-level administrative support to senior management. Skilled in project management, problem-solving, and cross-functional collaboration. Strong communicator with a focus on delivering exceptional customer service and streamlining operations. Ready to contribute effectively with a results-driven approach and a commitment to excellence.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Executive Secretary
Skrya Pte Ltd
01.2023 - Current
- Provided comprehensive administrative support, reporting directly to the Director and managing various office tasks.
- Oversaw company bookkeeping, including invoices, payment vouchers, online banking, and coordination with external accountants.
- Ensured statutory compliance, managing CPF contributions, work permits (MOM), and GST/tax filings (IRAS).
- Coordinated logistics and documentation for import/export activities.
- Assisted in vendor management and procurement processes, securing quotes and services for the company.
- Supported HR functions, including leave management, recruitment, interviews, and documentation.
- Managed petty cash, office supplies, and pantry stock, ensuring smooth operations.
- Handled the Director’s calendar, scheduling appointments and meetings.
- Administered the company’s mobile application and supported related tasks.
- Assisted in recruitment, including resume screening, interview scheduling, and feedback communication.
- Maintained confidential databases, organized correspondence, and ensured accurate record-keeping.
- Managed confidential documents and upheld strict confidentiality of personal, financial, and corporate information.
Support Programme Coordinator
HELP Family Service Center
11.2017 - 11.2021
- Planned and organized support programs, workshops, and family bonding activities for center clients, as well as peer support programs in schools.
- Trained over 80 teachers, Special Education Officers from 20 schools, and volunteers from welfare organizations to facilitate youth peer support programs for ages 9–15.
- Managed a team of volunteer facilitators for the program.
- Coordinated the procurement and management of program materials from suppliers.
- Prepared quarterly progress reports, annual reports, and budgets, while maintaining the client database.
- Provided excellent client service, effectively handling challenging situations with professionalism and ease.
Parish Secretary
Church of St Anthony
02.2016 - 08.2017
- Managed church correspondence, parish database, and records, along with building and asset maintenance schedules.
- Maintained the church calendar, coordinating events and reserving spaces for meetings and activities.
- Provided administrative and secretarial support to parish priests and staff.
- Handled communication through post, phone, and email, ensuring timely responses.
- Composed, proofread, and edited memos, letters, and reports for clear and accurate communication.
- Streamlined daily operations, recordkeeping, and data entry for greater efficiency.
- Ensured compliance with government and diocesan policies, updating procedures as needed.
- Managed office supplies and equipment service contracts.
- Coordinated church maintenance and sourced contractors for structural, communication, and media projects.
- Maintained a clean reception area, promoting a welcoming and professional environment.
Administrative Executive
Wildlife Reserves Singapore
05.2013 - 01.2016
- Managed all administrative tasks, including calendar management, travel arrangements, and expense reporting for the Director and staff.
- Drafted agendas, recorded minutes, and prepared materials for internal and external meetings.
- Processed department expenses, raised purchase requisitions, and coordinated with vendors on purchase orders.
- Prepared monthly and annual reports and maintained project and vendor databases.
- Coordinated logistics for local and international projects, events, and meetings.
- Screened project proposals, processed grant letters, and managed fund disbursements for approved projects.
- Organized seminars, workshops, and international conferences, with event sizes ranging from 100 to 400 attendees.
Supervisor of Animal Presentations
Wildlife Reserves Singapore
07.2007 - 05.2013
- Led a team of 20, handling hiring, training, and employee development.
- Planned staff rosters, managed deployments, and executed special events like Halloween Night, Chinese New Year, and Zoolympics.
- Developed scripts for animal shows and token feeding programs, overseeing the presentation of animal behaviors.
- Trained and conditioned animals for shows, photography sessions, and incentive programs.
- Ensured smooth daily operations, resolved issues, and maintained high levels of productivity and customer satisfaction.
Citiphone Officer
Citibank, NA
01.1996 - 01.2006
- Handled 120-150 calls per day, delivering high-quality customer service and executing banking transactions with precision.
- Addressed client inquiries on banking products and identified sales opportunities where applicable.
- Maintained professional relationships and consistently met company standards for service quality.
Education
'O' Levels -
Bowen Secondary School
Singapore 01.1991
Skills
- Time management expertise
- Advanced multitasking
- File Management
- Guest Relations
- Calendar Management
- Strong decision-making
- Exceptional organization
- Office Administration
- Customer Service
- Administrative Support
- Honest and Dependable
- Microsoft Office
- Work Prioritization
- Critical Thinking
Certification
Professional Diploma in Leadership and People Management
Timeline
Executive Secretary
Skrya Pte Ltd
01.2023 - Current
Support Programme Coordinator
HELP Family Service Center
11.2017 - 11.2021
Parish Secretary
Church of St Anthony
02.2016 - 08.2017
Administrative Executive
Wildlife Reserves Singapore
05.2013 - 01.2016
Supervisor of Animal Presentations
Wildlife Reserves Singapore
07.2007 - 05.2013
Citiphone Officer
Citibank, NA
01.1996 - 01.2006
'O' Levels -
Bowen Secondary School
Professional Diploma in Leadership and People Management
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